Jehnevie Venzon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Account Lead
WTW
02.2017 - Current
- Work with consulting team members to upload and review data in key databases
- Perform and review data validation and processing work using agreed upon tools, standards and techniques
- Support global benefits coordination and brokerage and international benefits consulting
- Project manage and service deliver of Flexible Benefit plans
- Assist with Enrolment, Claims, FSA calculations, download information and train colleagues in the use of tools
- Manage client expectations and account management
Team Coordinator
Willis Towers Watson
02.2015 - 01.2017
- Guides a team of Analysts in resolving escalated technical data issues by either researching individually or facilitating team meetings to uncover potential causes and solutions.
- Ensure work is handed off efficiently and effectively across teams as needed. Review client data loaded in the application or tool.
- Work with client-facing team closely to clean and finalize collected data. Maintains communication with clients, detailing project status, suggesting new ideas and soliciting client needs and expectations.
- Communicates all relevant updates to the project team. Ensures that professional excellence procedures are adhered to all client deliverables.
- Provide performance coaching to Analysts, continuously identifying learning opportunities from daily work and reinforcing positive work habits/behaviors.
- Conduct regular, formal performance reviews for Analysts and work with them create and monitor development plans
Senior Data Analyst
Towers Watson
04.2014 - 01.2015
- Supports analysts within a global resource center who validate and supports client applications, such as Towers Watson’s proprietary software or survey data collection and reporting applications.
- Assists analysts in prioritizing work across multiple projects by ensuring they understand deadlines, level of effort required and client priority.
- Conduct training methodology to clients for efficient compensation survey’s processing. Proactively discuss barriers with the team.
Data Analyst
Towers Watson
08.2011 - 03.2014
- Provides analytical and client servicing support in the delivery of compensation surveys, handling technical questions from clients on survey methodology and software, and assisting clients with inquiries.
- Maintains communication with clients, detailing project status, suggesting new ideas and soliciting client needs expectations.
- Communicates all relevant updates to the project team. Ensures that quality standards are adhered to all client deliverables by incorporating quality assurance measurements into each project plan.
Administrative Assistant
Bengar Industrial Corporation
03.2009 - 07.2011
- Provide administrative support for the department or division such as answering phone calls, assisting visitors and resolving and referring a range of administrative problems
- Research, price and purchase office supplies
- Arrange and coordinate meetings and conferences
- Support staff in assigned project-based work
- Other duties assigned
Data Services Assistance
Watson Wyatt Asia Pacific
06.2007 - 01.2009
- Performs process-specific activities that may include but is not limited to access management, data collection, data analysis, processing and report generation.
- Participates actively in team planning and implementation activities to assist in determining overall project scope, work plans, and billable hours.
- Works with the Process Owner in resolving process-related issues that may affect project delivery.
- Oversees and maintains complete and accurate documentation of projects. Handles requests for retrieval and retention of files
- Assists team and practice with special projects/assignments, as needed.
- Meets target billable hours and work expectations as defined by the Process Team
Administrative Assistant
Watson Wyatt Asia Pacific
01.2007 - 06.2007
- Provides administrative support to the assigned department
- Handles data / reports in excel spreadsheets
- Acts as a reliever at the reception area
- Assists in filing and typing pertinent documents needed in the operations
- Perform other related tasks as may be assigned by the immediate superior from time to time.
Human Resources Assistant
Synergy Establishment
09.2005 - 11.2006
- Reports to the HR Manager
- Handles all the personal files of the employees who are working as Sales Representatives for Standard Chartered Bank.
- Coordinates with the Managers on a weekly basis for the performance of the Sales Representatives.
- Responsible for checking all the salaries and commissions of the Sales Representatives before forwarding to the accounts department.
Education
Bachelor of Arts - International Studies
College of The Holy Spirit
Philippines03.2005
Skills
- Proficient in English
- Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Account Management
- Client Relations
- Teamwork Skills
- Operational Efficiency
- Time Management
- Customer Care
Timeline
Account Lead
WTW
02.2017 - Current
Team Coordinator
Willis Towers Watson
02.2015 - 01.2017
Senior Data Analyst
Towers Watson
04.2014 - 01.2015
Data Analyst
Towers Watson
08.2011 - 03.2014
Administrative Assistant
Bengar Industrial Corporation
03.2009 - 07.2011
Data Services Assistance
Watson Wyatt Asia Pacific
06.2007 - 01.2009
Administrative Assistant
Watson Wyatt Asia Pacific
01.2007 - 06.2007
Human Resources Assistant
Synergy Establishment
09.2005 - 11.2006
Bachelor of Arts - International Studies
College of The Holy Spirit
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