Jefri
Sales Associate
Summary
Dynamic sales associate with a strong background in customer service and client relationship management. Skilled in problem-solving and effective communication, with a proven track record in maximizing sales opportunities.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Sales Associate
Chocolate Graphics Singapore
12.2024 - Current
- Collaborated with customers to identify needs and propose customized chocolate offerings.
- Handled sales inquiries across WhatsApp, email, phone calls, and various social media platforms.
- Prepared quotations, proposals, and product mock-ups for corporate and retail customers.
- Coordinated with production teams to ensure timely order processing and delivery schedules.
- Built and maintained strong relationships with clients, providing excellent customer service throughout the sales process.
- Assisted customers with product customisation, artwork requirements, and packaging options.
- Followed up on sales leads and existing enquiries to maximize conversion opportunities.
- Handled administrative duties including invoicing, order tracking, and customer database management.
- Participated in business development activities to identify new sales opportunities and expand the customer base.
- Supported marketing initiatives and promotional campaigns to increase brand awareness and generate leads.
Customer Service Representative
First Orient Ventures Corporation
09.2019 - 02.2024
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction levels.
- Managed high-volume call traffic while maintaining professionalism and adherence to company policies.
- Documented customer interactions in the CRM system, ensuring accurate records for future reference.
- Collaborated with team members to identify and implement process improvements, boosting operational efficiency.
Education
Diploma - Mechanical Engineering & Technology
PSB Academy
Singapore07.2016
Nitec - Machine Technology
Institute of Technical Education Central
Singapore12.2014
Skills
Technical Skills
Advanced Excel skills
Proficient in Microsoft Word
Proficient in Microsoft PowerPoint
Proficient in Microsoft Outlook
WPS Office proficiency
Proficient in SolidWorks
Timeline
Sales Associate
Chocolate Graphics Singapore
12.2024 - Current
Customer Service Representative
First Orient Ventures Corporation
09.2019 - 02.2024
Diploma - Mechanical Engineering & Technology
PSB Academy
Nitec - Machine Technology
Institute of Technical Education Central