Jeffrey Lau Yong Hwee
Summary
I am a highly motivated and results-oriented individual with a passion for excellence. I have a proven track record of success in delivering high-quality work and exceeding expectations in a variety of roles and industries. Eager to learn and grow, and always willing to go the extra mile. What sets me apart is my relentless drive and commitment to continuous improvement. I am constantly seeking out new challenges and opportunities to learn and grow. I am also a team player and I am always willing to go the extra mile to help my team succeed
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Operations Center Operator
Globecast Asia
11.2023 - Current
- Provided 24/7 operational support for highly available, IP-based network infrastructure and media delivery platforms for a major global technology partner (Google).
- Performed L1/L2 incident triage and troubleshooting for network devices, servers, and media delivery systems across a distributed global infrastructure.
- Delivered remote support for troubleshooting of network switches, servers, and other infrastructure components within data centers and edge locations.
- Supported internal service delivery to Google's partners (not end-clients), ensuring operational continuity and adherence to partner-specific SLAs.
- Maintained communication with regional and global stakeholders, coordinating across more than 200 data centers and tower sites to monitor and manage equipment status.
- Utilized a variety of infrastructure monitoring tools to proactively identify, respond to, and escalate system alerts, ensuring partner services remained uninterrupted.
- Played a key role in onboarding and mentoring new team members, training them on internal tools, operational workflows, and partner-specific protocols.
- Operated within a secure, data-sensitive environment, requiring strict adherence to compliance protocols, confidentiality standards, and operational accuracy.
SPF - Police Coast Guard [Deckhand]
National Service
11.2021 - 11.2023
- Boat handling: I learned how to safely operate and maintain a variety of boats, including patrol boats, rescue boats, and interceptors. I also learned how to navigate in different conditions and how to respond to emergencies.
- Search and rescue: I learned how to conduct search and rescue operations in both maritime and inland environments. I also learned how to use various search and rescue equipment, such as sonar, GPS, and radios.
- Law enforcement: I learned about various maritime laws and regulations, and how to enforce them. I also learned how to handle law enforcement situations, such as drug busts and arrests.
- First aid and medical care: I learned how to provide first aid and medical care to injured or sick persons. I also learned how to use various medical equipment, such as defibrillators and oxygen tanks.
- Teamwork: I learned how to work effectively as part of a team to achieve common goals. I also learned how to communicate effectively with other team members, both verbally and in writing.
Internship - IT Support
GP Batteries International Limited
08.2020 - 02.2021
- Worked on a team to develop a new customer relationship management (CRM) system
- Implemented new features and bug fixes to existing backend systems
- Optimised the performance of backend systems to improve scalability and reliability
- Assist internal user with hardware/software issues
- Configure of in-house property; printer, server, etc
- Set up new laptop, windows, and restriction for new company user(s)
- Recording of tickets, open, pending, close.
- Ensure data server is up
- Rectify users internet issues, from data room, changing of lan cable/labelling, ping, testing of network.
- Gained experience with AWS cloud services
- Learned about the IT infrastructure and security requirements of a large multinational corporation
Front Desk Assistant
MDR Limited
03.2020 - 07.2020
- Customer service skills: I learned how to interact with customers in a professional and friendly manner, and how to resolve any issues or concerns that they may have.
- Communication skills: I learned how to communicate effectively with customers, both verbally and in writing. I also learned how to communicate with other employees, such as managers and other front desk assistants.
- Organizational skills: I learned how to organize my work effectively and manage my time efficiently. I also learned how to prioritize tasks and meet deadlines.
- Problem-solving skills: I learned how to identify and solve problems quickly and efficiently. I also learned how to think critically and come up with creative solutions.
- Computer skills: I learned how to use various computer programs, such as Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work independently and as part of a team: I learned how to work independently to complete tasks, but I also learned how to work as part of a team to achieve common goals.
Banquet - Waiter
Ritz Carlton Millenia
04.2019 - 01.2020
Fashion Co-ordinator
G2000 (S) PTE LTD
04.2018 - 03.2019
Banquet - Waiter
Centry Evergreen Pte Ltd
11.2016 - 01.2018
Education
Information Technology -
Republic Polytechnic
12.2021
O'Levels - undefined
Teck Whye Secondary School
12.2017
N'Levels - undefined
01.2016
Skills
- HTML
- CSS
- Python
- Java
- C
- C#
- Network Administration:
- Wireshark
- Cisco Packet Tracer
- SolarWinds Network Performance Monitor
- Software Development:
- IDEs: Visual Studio, Eclipse, Xcode, etc
- Git: Version control system
- Cybersecurity:
- Metasploit
- Teamwork and collaboration
- Safety compliance
- Data entry
- Customer service
- Computer skills
- Equipment setup
- Preventive Maintenance
Language
English
Chinese
Hokkian
Certification
Singapore Workforce Skills Qualification
- ICT-DIT-3012-1.1 Security Assessment and Testing-3
Timeline
Technical Operations Center Operator
Globecast Asia
11.2023 - Current
SPF - Police Coast Guard [Deckhand]
National Service
11.2021 - 11.2023
Internship - IT Support
GP Batteries International Limited
08.2020 - 02.2021
Front Desk Assistant
MDR Limited
03.2020 - 07.2020
Banquet - Waiter
Ritz Carlton Millenia
04.2019 - 01.2020
Fashion Co-ordinator
G2000 (S) PTE LTD
04.2018 - 03.2019
Banquet - Waiter
Centry Evergreen Pte Ltd
11.2016 - 01.2018
O'Levels - undefined
Teck Whye Secondary School
N'Levels - undefined
Information Technology -
Republic Polytechnic