Summary
Overview
Work History
Education
Skills
Language
Certification
Timeline
Generic
Jeffrey Lau Yong Hwee

Jeffrey Lau Yong Hwee

Summary

I am a highly motivated and results-oriented individual with a passion for excellence. I have a proven track record of success in delivering high-quality work and exceeding expectations in a variety of roles and industries. Eager to learn and grow, and always willing to go the extra mile. What sets me apart is my relentless drive and commitment to continuous improvement. I am constantly seeking out new challenges and opportunities to learn and grow. I am also a team player and I am always willing to go the extra mile to help my team succeed

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Operations Center Operator

Globecast Asia
11.2023 - Current


  • Delivered 24/7 operational support for high-availability IP-based network infrastructure and media delivery platforms for a ,major global tech client(Google).
  • Performing layer L1/L2 troubleshooting on a daily basis.
  • Monitored network performance, identifying and resolving issues related to packet loss, latency and service deviation across distributed systems.
  • Collaborated closely with client-side engineering and infrastructure teams to troubleshoot network connectivity, routing path and system health in real time.
  • Assisted in on boarding and mentoring new operators, ensuring familiarity with internal tools, processes, and client expectation.
  • Operated in a secure, data sensitive environment requiring high attention to details and strict adherence to internal protocol.

SPF - Police Coast Guard [Deckhand]

National Service
11.2021 - 11.2023
  • Boat handling: I learned how to safely operate and maintain a variety of boats, including patrol boats, rescue boats, and interceptors. I also learned how to navigate in different conditions and how to respond to emergencies.
  • Search and rescue: I learned how to conduct search and rescue operations in both maritime and inland environments. I also learned how to use various search and rescue equipment, such as sonar, GPS, and radios.
  • Law enforcement: I learned about various maritime laws and regulations, and how to enforce them. I also learned how to handle law enforcement situations, such as drug busts and arrests.
  • First aid and medical care: I learned how to provide first aid and medical care to injured or sick persons. I also learned how to use various medical equipment, such as defibrillators and oxygen tanks.
  • Teamwork: I learned how to work effectively as part of a team to achieve common goals. I also learned how to communicate effectively with other team members, both verbally and in writing.

Internship - IT Support

GP Batteries International Limited
08.2020 - 02.2021
  • Worked on a team to develop a new customer relationship management (CRM) system
  • Implemented new features and bug fixes to existing backend systems
  • Optimised the performance of backend systems to improve scalability and reliability
  • Assist internal user with hardware/software issues
  • Configure of in-house property; printer, server, etc
  • Set up new laptop, windows, and restriction for new company user(s)
  • Recording of tickets, open, pending, close.
  • Ensure data server is up
  • Rectify users internet issues, from data room, changing of lan cable/labelling, ping, testing of network.
  • Gained experience with AWS cloud services
  • Learned about the IT infrastructure and security requirements of a large multinational corporation

Front Desk Assistant

MDR Limited
03.2020 - 07.2020
  • Customer service skills: I learned how to interact with customers in a professional and friendly manner, and how to resolve any issues or concerns that they may have.
  • Communication skills: I learned how to communicate effectively with customers, both verbally and in writing. I also learned how to communicate with other employees, such as managers and other front desk assistants.
  • Organizational skills: I learned how to organize my work effectively and manage my time efficiently. I also learned how to prioritize tasks and meet deadlines.
  • Problem-solving skills: I learned how to identify and solve problems quickly and efficiently. I also learned how to think critically and come up with creative solutions.
  • Computer skills: I learned how to use various computer programs, such as Microsoft Office Suite and customer relationship management (CRM) software.
  • Ability to work independently and as part of a team: I learned how to work independently to complete tasks, but I also learned how to work as part of a team to achieve common goals.

Banquet - Waiter

Ritz Carlton Millenia
04.2019 - 01.2020

Fashion Co-ordinator

G2000 (S) PTE LTD
04.2018 - 03.2019

Banquet - Waiter

Centry Evergreen Pte Ltd
11.2016 - 01.2018

Education

Information Technology -

Republic Polytechnic
12.2021

O'Levels - undefined

Teck Whye Secondary School
12.2017

N'Levels - undefined

01.2016

Skills

  • HTML
  • CSS
  • Python
  • Java
  • C
  • C#
  • Network Administration:
  • Wireshark
  • Cisco Packet Tracer
  • SolarWinds Network Performance Monitor
  • Software Development:
  • IDEs: Visual Studio, Eclipse, Xcode, etc
  • Git: Version control system
  • Cybersecurity:
  • Metasploit
  • Teamwork and collaboration
  • Safety compliance
  • Data entry
  • Customer service
  • Computer skills
  • Equipment setup
  • Preventive Maintenance

Language

English
Chinese
Hokkian

Certification

Singapore Workforce Skills Qualification

  • ICT-DIT-3012-1.1 Security Assessment and Testing-3



Timeline

Technical Operations Center Operator

Globecast Asia
11.2023 - Current

SPF - Police Coast Guard [Deckhand]

National Service
11.2021 - 11.2023

Internship - IT Support

GP Batteries International Limited
08.2020 - 02.2021

Front Desk Assistant

MDR Limited
03.2020 - 07.2020

Banquet - Waiter

Ritz Carlton Millenia
04.2019 - 01.2020

Fashion Co-ordinator

G2000 (S) PTE LTD
04.2018 - 03.2019

Banquet - Waiter

Centry Evergreen Pte Ltd
11.2016 - 01.2018

O'Levels - undefined

Teck Whye Secondary School

N'Levels - undefined

Information Technology -

Republic Polytechnic

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Jeffrey Lau Yong Hwee