Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeffrey KOK

Summary

Experienced with technical support, system implementation, and troubleshooting. Utilizes advanced problem-solving techniques to enhance system efficiency. Knowledge of hardware, software, and network management.

Overview

4
4
years of professional experience

Work History

Technology Specialist

Radix Berrie Pte. Ltd.
02.2025 - Current
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Optimized system performance through routine maintenance tasks and proactive issue resolution.
  • Administered networks by creating user accounts and managing permissions.
  • Based at client site (GuocoLand Singapore), providing IT support including SharePoint migration, laptop setup, and user profile creation.

Part Time Restaurant Crew

Chong Ji Chef Wok Pte. Ltd
01.2024 - Current
  • Supported management in training new crew members, leading to improved performance and faster onboarding.
  • Set up and configured POS systems for retail operations.
  • Assisted with finance-related tasks, including creating Profit and Loss (P&L) statements and basic bookkeeping.

Corporal

SAF
01.2023 - 01.2025
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Provided IT support for end-user issues, managed IT assets and inventory, and ensured smooth day-to-day operations of IT systems and equipment.

Part Time Service Crew

NomVnom
03.2021 - 01.2024
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.

IT Help Desk Agent

IBM
06.2022 - 12.2022
  • Facilitated communication between end-users and development teams to address ongoing application-related concerns efficiently.
  • Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
  • Provided remote assistance to users, enabling quick resolution of off-site technical issues.

Purchasing Admin

Think One Automobile Pte. Ltd
03.2021 - 05.2022
  • Supported continuous improvement efforts by conducting regular reviews of purchasing procedures and implementing identified best practices.
  • Collaborated with internal departments to forecast demand and establish purchasing schedules, aligning inventory levels with operational needs.
  • Managed purchase orders from initiation to delivery, ensuring accurate documentation and timely fulfillment of requests.

Education

Bachelor of Information Technology - Cyber Security And Forensics

Murdoch University
Singapore/Australia
12-2025

Diploma - Information Technology

Kaplan
Singapore
04-2022

Foundation - Business

Swinburne University
Malaysia
11-2018

No Degree - IGCSE

Tenby International School
Malaysia
06-2017

Skills

  • Technical support experience
  • Data privacy regulations
  • Technical support
  • IT service management
  • Equipment setup
  • Problem-solving
  • Time management
  • Multitasking Abilities

Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Timeline

Technology Specialist

Radix Berrie Pte. Ltd.
02.2025 - Current

Part Time Restaurant Crew

Chong Ji Chef Wok Pte. Ltd
01.2024 - Current

Corporal

SAF
01.2023 - 01.2025

IT Help Desk Agent

IBM
06.2022 - 12.2022

Part Time Service Crew

NomVnom
03.2021 - 01.2024

Purchasing Admin

Think One Automobile Pte. Ltd
03.2021 - 05.2022

Bachelor of Information Technology - Cyber Security And Forensics

Murdoch University

Diploma - Information Technology

Kaplan

Foundation - Business

Swinburne University

No Degree - IGCSE

Tenby International School

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