Jeff Chua Kok Tong
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Driven Customer Service Executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
SK Jewellery Pte. Ltd.
12.2022 - Current
- Informed customers of upcoming promotions and deals to boost sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Able to play as a team in order to boost company's monthly profits
- Able to self-motivate or keep the positive attitude towards colleagues and customers.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
Interior Designer
Promesa Artz
05.2022 - 12.2022
- Prepare quotation based on their requirements
- Communicated product information, installation methods and product upgrade options.
- Negotiate with subcontractors to ensure project ends at expected period.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed space planning concepts, color palette selections, and textile presentations.
- Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
Environmental Services Specialist
ISS Facility Services
03.2017 - 05.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- To deal with various infections cases in hospital
- To complete tasks on specific time in order to ensure Major Operation Theatres run smoothly
- Able to work in fast pace environment
- Nominated Best Employee Award by Anesthesiologist Dr Wong Loong Tat.
Insurance Agent
Great Eastern Life Assurance
04.2016 - 12.2016
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Able to find prospect by doing survey and keep in touch with them to ensure they got fully protected by insurance plans
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Achieved Top 3 Rookie Agent Award and Master Sales Award within 3 months.
Barista
Starbucks
12.2013 - 03.2014
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Diploma in Business Administration - Business Administration
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
Malaysia10.2016
Skills
- Customer Service
- Presentation Skills
- Communication Skills
- Customer Support
- Organizational Skills
- Customer Relationship Management
- Computer Skills
- Sales
- Time Management
- Quality Control
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Intermediate (B1)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Customer Service Executive
SK Jewellery Pte. Ltd.
12.2022 - Current
Interior Designer
Promesa Artz
05.2022 - 12.2022
Environmental Services Specialist
ISS Facility Services
03.2017 - 05.2022
Insurance Agent
Great Eastern Life Assurance
04.2016 - 12.2016
Barista
Starbucks
12.2013 - 03.2014
Diploma in Business Administration - Business Administration
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
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