Jecalyn Waai
Summary
Experienced software engineer transitioning to the cybersecurity field, leveraging 7 years of software development expertise to enhance digital security. Proficient in Java & scripting and committed to applying strong analytical skills and problem-solving abilities to safeguard critical systems and data.
Overview
10
10
years of professional experience
Work History
Senior Software Engineer
WizVision Pte Ltd
09.2021 - Current
- Maintain existing web applications. Experience in Struct, Hibernate, Java, JavaScript, HTML, CSS, JSP, Oracle DB , mySQL
- Worked with project managers, developers and third party vendor to resolve technical issues.
- Debug and troubleshoot web applications.
- Create and maintain technical documentation.
- Trained and mentored junior developers, teaching skills in business logic and industry standard to improve overall team performance.
- Worked with team to design and develop solutions to meet client requirements for functionality, scalability, and performance.
- Collaborated with clients to define solution requirements.
Test Analyst
NCS Pte Ltd
09.2020 - 08.2021
- Working closely with the software development team to ensure bug-free applications.
- Actively participating in all phases of product testing.
- Assessed software bugs and compiled findings along with documentation for development team.
Senior Analyst Programmer
FotoHub Commercial Pte Ltd
11.2016 - 12.2019
- Maintain existing web application. Experience in Struct, Hibernate, Java, Javascript, HTML, CSS, mySQL, JSP
- Maintain & modify existing Autohotkey scripts to enhance user experience.
- Work with the teams to develop an internal system for our top management to check project status.
- Work with IT manager in evaluate & implements new solutions to existing system (New Production Workflow System, POS machine, RPA tools)
- Work as the backup team for Infrastructure team.
- Designed and implemented scalable applications for data extraction and analysis.
- Generate/Create varies reports for management
- Convert manual task to automation task
IT Support Specialist
IBM
10.2013 - 09.2015
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved issues.
- Provided Tier 1 IT support to non-technical external users through phone call, email, or Remote Control.
- Work with Tier 2 & Tier 3 IT support for escalated issue.
- Provide on-job training to new join teammate.
- Conduct weekly knowledge refresher training to the team.
- Handle & investigate all the complaints from users.
- Generate daily SLA report, and assist Manager in appealing tickets that missed SLA.
Education
Bachelor of Science - Bachelor of Information System Engineering (HONS)
Universiti Tunku Abdul Rahman (UTAR)
Malaysia08.2013
Diploma - Information System Engineering
Tunku Abdul Rahman College
Malaysia05.2010
Skills
- Communication
- Analyst & Problem-solving
- Team-work
- Attention to Details
- Fast Learner
- Presentation Skill
- Multi-task
- Self-Motivated & Positive thinker
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Senior Software Engineer
WizVision Pte Ltd
09.2021 - Current
Test Analyst
NCS Pte Ltd
09.2020 - 08.2021
Senior Analyst Programmer
FotoHub Commercial Pte Ltd
11.2016 - 12.2019
IT Support Specialist
IBM
10.2013 - 09.2015
Bachelor of Science - Bachelor of Information System Engineering (HONS)
Universiti Tunku Abdul Rahman (UTAR)
Diploma - Information System Engineering
Tunku Abdul Rahman College
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