Jeanvia Yeo
Summary
Hybrid Business and Software Analyst with 5+ years of experience in software engineering and recent hands-on exposure as a Business Analyst. Skilled in bridging the gap between technical solutions and business needs through systems thinking, requirement gathering, and process analysis. Proven ability to enhance system functionality, support tech refresh initiatives, and produce clear documentation that drives operational efficiency and stakeholder alignment. Now seeking to leverage technical and analytical expertise in a System Analyst or Application Analyst Role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
MetaComp Pte Ltd
03.2025 - Current
- Analyzed business processes to identify areas for improvement and increased operational efficiency.
- Developed detailed documentation for product requirements and user acceptance testing (UAT).
- Facilitated stakeholder meetings to align project objectives with business needs and goals.
- Facilitated developers meetings to explain business requirements for their development work.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Software Engineer
NCS Pte Ltd
04.2024 - 02.2025
- Project Overview: Maintenance Lead
- Analyzed proposed technical solutions based on customer requirements to enhance current system.
- Preparation of Service Requests and Change Requests
- Update of existing documentation upon new Service Requests changes
Software Engineer
NCS Pte Ltd
08.2023 - 04.2024
- Project Overview: Tech Refresh as Module Lead
- Participated in agile development processes, including daily stand-ups, sprint planning, and retrospectives.
- Coordinate with stakeholders to translate business requirements into technical specifications, ensuring alignment with business goals.
- Conducted thorough code reviews to maintain high standards of code quality and encourage best practices among development team.
- Preparation of documentation such as Functional Specification, Customer Journey Map, Interface Specification, Test Specs, User Manual.
Software Engineer
NCS Pte Ltd
06.2022 - 08.2023
- Project Overview: Tech Refresh as one of the core developer for Spring Batch Job
- Prepare Documentation for UAT session with users on Batch Job
- Prepare updated technical documentation and technical training materials.
Software Engineer
NCS Pte Ltd
03.2020 - 06.2022
- Project Overview: Maintenance
- Experience in Linux commands by writing shell scripts to automate rescheduling of batch jobs and investigate logs in issue
- Comfortable with RDBMS (Oracle) that aid in patching and hotfixing data according to service request which includes writing stored procedure scripts
- Creating and developing new statistics reports which is used by Data Analysts to aid in their data analysis using ELIXIR Repertoire
- Completed numerous enhancements by hotfixing files to server that is used in production
- Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
- Oversee data preparation for End-To-End testing internally and externally
- Coaching and reviewing work of new members in support team
Education
Bachelor of Computer Science - Digital Systems Security
University of Wollongong
03-2020
Diploma -
Temasek Polytechnic
12-2017
Master of Technology - Software Engineering
National University of Singapore
01-2025
Skills
- Java
- Springboot Framework
- SQL
- Software Development Lifecycle
- Agile Methodologies
- Release planning
- Verbal and written communication
- Analytical thinking
- Business requirements
- Requirements gathering
Certification
- PSM I: Professional Scrum Master I - (June 2021)
- Graduate Certificate in Architecting Scalable Systems - (Dec 2021)
- Graduate Certificate in Securing Ubiquitous Systems - (Dec 2022)
- NUS ISS Graduate Certificate in Engineering Big Data - (Dec 2023)
Languages
English
Chinese (Mandarin)
Timeline
Business Analyst
MetaComp Pte Ltd
03.2025 - Current
Software Engineer
NCS Pte Ltd
04.2024 - 02.2025
Software Engineer
NCS Pte Ltd
08.2023 - 04.2024
Software Engineer
NCS Pte Ltd
06.2022 - 08.2023
Software Engineer
NCS Pte Ltd
03.2020 - 06.2022
Diploma -
Temasek Polytechnic
Bachelor of Computer Science - Digital Systems Security
University of Wollongong
Master of Technology - Software Engineering
National University of Singapore
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