Jeannie Wang Kee Leng

- Cultivated strong client relationships through personalized consultations enhancing customer loyalty and brand reputation.

- Developed and executed tailored sales strategies, hitting monthly KPI targets resulting in increased revenue and market share for luxury products

- Ensure stock levels and individual categories are neat and tidy

- Advised clients on appropriate product selections based on their unique needs ensuring maximum satisfactory levels upon purchase.

- Provided sales and customer service assistance to walk in traffic and individual appointments.

- Followed up with existing clients to provide with extra support and to inform on upcoming launches and events.

- Assist clients with after sales service and handle repair and complaint clients.

- Conducted in-depth product knowledge + story telling sessions to ensure high-quality customer interactions.

- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.

- Ensure store Visual Merchandise is always on point to enhance clients' shopping experience in boutique.

- Welcomed guests, providing exceptional customer service and enhancing brand experience.

- Managed coat check operations, ensuring organization and efficiency during peak hours.

- Coordinated with security personnel to maintain safety and security protocols within the store.

- Assisted in maintaining visual merchandising standards, contributing to an appealing shopping environment.

- Providing accurate wait times and monitoring waiting lists.

- Handling guests' complaints at the door with management

- Collate guests' preferences and record information into marketing systems and applications

- Escorting guests and liaising with Sales Associates to attend to guests.

- Giving advice, guidance and product selections to customers when needed.

- Managing appointments for the day for the boutique to ensure a flawless, upscale, professional and top notch guest service experience.

- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.

- Trained and mentored staff on best practices in food preparation and service techniques.

- Implemented process improvements that enhanced operational efficiency and reduced service times.

- Coordinated inventory management, optimizing stock levels while minimizing waste and spoilage.

- Assisted with front of house duties to do bill settlements and customer reservations.

- Ensure smooth restaurant operations of seating capacity of 140 pax with a private dining room and ad-hoc event management

- Handling guest complaints and feedbacks and provide service recovery.

- Daily inventory checks on Bar and Mise-en place items

- Stock ordering for shortages and requisite purchase orders to ensure items are stocked up for daily operations.

- Monthly meetings with management team for sales budget/ new launch menus and sales budget

- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

- Create SOP materials to train new staff on ground for operations.