Jeanne Wong

Seeking to make a positive impact — one call and one person at a time — in a call centre role in a healthcare setting — through active listening, empathy and effective problem-solving.

• Excellent active listening skills, able to understand and respond to the needs of diverse stakeholders
• Able to think on my feet, handle high-pressure situations with calm and professionalism
• Well-organized and resourceful with excellent multi-tasking abilities
• Strong team player with a cheerful disposition and eagerness to learn and adapt
• Computer literate, with proficiency in Google Workspace and Microsoft Office applications