Jeanette Chong Hiu Tong
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Dental Administrative Assistant
Teeth. Q Dental Surgeons
02.2020 - Current
- Interacted with customers professionally by phone, email and in-person to provide necessary information.
- Discussed treatment plans with patients and scheduled appointments accordingly.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Assisted in taking inventory and ordering supplies.
- In-charge of financial support actions which include collecting and posting payments, filing insurance, claim submissions and following through on unpaid claims.
- Check eligibility, claim status, insurance benefits and follow up on payment for services.
QC Inspector
KT Telecom Pte Ltd
06.2019 - 02.2020
- Inspected products, components and materials for defects and compliance with tolerance standards.
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Documented findings and generated reports with data and recommendations.
- Proposed and implemented improvements to reduce errors and rejected items.
Dental Assistant
Lok Dental Clinic
12.2017 - 04.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Education
Diploma in Business Administration
Kaplan Higher Education Institute
Singapore04.2021
SPM
SMK Seri Bintang Selatan
Kuala Lumpur12.2017
Skills
- Able to work independently
- Ability to multi-task
- Detail oriented
- Interpersonal communication skills
- Team leadership
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Timeline
Dental Administrative Assistant
Teeth. Q Dental Surgeons
02.2020 - Current
QC Inspector
KT Telecom Pte Ltd
06.2019 - 02.2020
Dental Assistant
Lok Dental Clinic
12.2017 - 04.2019
Diploma in Business Administration
Kaplan Higher Education Institute
SPM
SMK Seri Bintang Selatan