Jean Wu
Summary
Over 20 years of sales, client relationship, and leadership experience in the SME market. A+ team player consistently exceeding monthly individual and team sales KPIs, achieving more than 100% of targets. Exceptional communication skills, effective account management, team leadership, problem-solving, and building strong client relationships. Adept at engaging with internal departments and external clients for seamless collaboration and successful outcomes.
Overview
21
21
years of professional experience
Work History
Client Growth & Success Manager
Venturer Group Corporate Solutions Pte. Ltd
03.2024 - Current
- Utilized KPI insights and data assessments to inform strategic decisions.
- Managed operations in Client Growth and Success Department.
- Cultivated a culture of excellence, continuous improvement, and client focus within the team.
- Enhanced inter-departmental coordination.
- Oversee client satisfaction and resolve concerns.
- Operate as primary communicator establishing robust client rapport.
- Managed processes to hire, educate, and support team personnel.
- Established clear performance expectations.
- Promote effective communication and learning in the team.
- Developed initiatives refining client services.
- Ensured process efficiency through the development and upkeep of SOPs.
Manager of Partnership & Enterprise Solutions
Wong Fong Academy Pte. Ltd
10.2023 - 02.2024
- Identified moments to present Total Workplace Safety & Health (TWSH) Corporate Solutions.
- Aligned TWSH training solutions with specific client goals.
- Formulated advanced learning techniques to satisfy business and client requirements.
- Develop sales strategies with senior leaders.
- Managed comprehensive TWSH training programs to ensure timely and successful completion.
- Facilitated coordination and communication among clients, trainers, and stakeholders to ensure a seamless learning experience.
Senior Business Development Manager
Tourego Pte. Ltd
03.2022 - 09.2023
- Acquired a network of over 120 retailers and 88 clinics within a year and a half period.
- Monitored achievement of sales goals.
- Conducted extensive online research to generate leads.
- Conducted outreach to potential clients via cold calls.
- Identified new business opportunities for both acquired and existing clients.
- Fostered lasting connections with clients.
- Delivered influential presentations to top executives.
- Created solution demonstrations tailored to client requirements.
- Managed negotiation processes efficiently.
Client Relationship Team Lead
Osome Pte. Ltd
09.2019 - 02.2022
- Ensured team met KPIs between 80% and 115% each month through effective management.
- Oversaw management and guidance for team members to ensure effective leadership.
- Conducted thorough revenue and KPI analysis.
- Introduced new procedures for team and department operations.
- Collaborated with diverse teams and departments on app solutions.
- Enhanced customer engagement and loyalty.
- Facilitated client onboarding.
- Managed renewal contracts and identified upsell opportunities.
- Build and maintain trusted advisor relationships with new clients.
Client Services Manager
FranklinCovey Singapore
04.2016 - 06.2019
- Directs the generation of leads for business development team.
- Facilitated client meetings, workshops, and managed relationships.
- Managed company's social media accounts.
- Customized proposals to match client requirements.
- Crafted sales and marketing presentations.
- Managed projects and operations across various teams.
Account Manager
CPM Singapore (The Omnicom Group)
02.2013 - 03.2016
- Managed projects for Agilent and Hewlett Packard efficiently.
- Generated leads consistently on a weekly and monthly basis.
- Implemented cross-sell techniques to expand service portfolios.
- Managed onboarding process for new clients.
- Oversaw territorial account operations with a focus on channel partners and resellers within Singapore and Australia.
- Serviced client accounts.
Client Relationship Executive
Spectrum Audio Visual Pte. Ltd
11.2011 - 01.2013
- Negotiated and renewed maintenance contracts.
- Consistently met all key performance indicators.
- Provided timely quotations for renewing and initiating contracts.
- Cultivated client relationships.
- Collaborated effectively across teams and departments.
- Managed key client accounts.
- Ensured smooth operation flow.
Financial Service Consultant
AIA Singapore Pte. Ltd
01.2006 - 11.2011
- Created customized financial plans for optimal results.
- Marketed life-insurance, retirement, investment-linked, general and health insurance products.
- Spearheaded lead generation initiatives through tele sales.
- Managed interactions across various departments.
- Oversaw administrative operations effectively.
Acquisition Officer
Citibank Singapore
01.2004 - 12.2005
- Promoted credit card products to increase customer acquisition.
- Generates leads through telesales, cold calls, and roadshows.
- Facilitated interdepartmental communication.
Education
Diploma - Management Studies
Singapore Institute of Management
Certificate - Health Insurance, PGI, ComGI, M5, M9
Singapore College of Insurance
Higher NITEC - Administration & Secretarial
ITE East Bishan
GCE O Level -
CHIJ Secondary Toa Payoh
Skills
- Team Leadership
- Team Management
- Lead Generation
- Client Relationship
- Customer Support
- Engagement
- Retention
Accomplishments
- Awarded AIA 'Rising Star', 2008
- Maintained Career Agent Club, 5 years
Personal Information
Nationality: Singaporean
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Client Growth & Success Manager
Venturer Group Corporate Solutions Pte. Ltd
03.2024 - Current
Manager of Partnership & Enterprise Solutions
Wong Fong Academy Pte. Ltd
10.2023 - 02.2024
Senior Business Development Manager
Tourego Pte. Ltd
03.2022 - 09.2023
Client Relationship Team Lead
Osome Pte. Ltd
09.2019 - 02.2022
Client Services Manager
FranklinCovey Singapore
04.2016 - 06.2019
Account Manager
CPM Singapore (The Omnicom Group)
02.2013 - 03.2016
Client Relationship Executive
Spectrum Audio Visual Pte. Ltd
11.2011 - 01.2013
Financial Service Consultant
AIA Singapore Pte. Ltd
01.2006 - 11.2011
Acquisition Officer
Citibank Singapore
01.2004 - 12.2005
Diploma - Management Studies
Singapore Institute of Management
Certificate - Health Insurance, PGI, ComGI, M5, M9
Singapore College of Insurance
Higher NITEC - Administration & Secretarial
ITE East Bishan
GCE O Level -
CHIJ Secondary Toa Payoh
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