JAYSON R. ALAS

Key Highlights as an Account Manager in LSEG

- Q4 2022 - Rising Star Award ( Best in Sales) USD 10,458 MRR

- Highest KPI score with 112% overall on 1st ever full quarter in sales and account management team.

- Top Account Manager for KPI score and sales numbers from Q4 2022 to Q1 2024

- Q4 2022 - 112%

- Q1 2023 - 104%

- Q2 2023 - 145%

- Q3 2023 - 100%

- Q4 2023 - 117%

- Q1 2024 - 112%

- Awarded as the MVP in Q1, Q2 and Q4 2023

- Got the highest 2023 annual rating with a score of 3 ( Impressive performance that goes beyond expectations )

- Only Filipino representative in 100% KPI club from Q4 2022 up to present. This is amongst American Account Managers counterpart.

- Major contribution on AM to OMS and Credit Controllers collaboration process.

- Provided tips and guidelines on having a good pipeline management.

- Billing ambassador helping other AM's to resolve billing concerns effectively. (gained from previous role before getting promoted as Account Manager

Role and Responsibilities

• Demonstrate deep understanding of the customer decision maker's strategies, priorities and needs
• Maintain solid understanding of business propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within their accounts
• Drive growth by expanding company footprint within their accounts
• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
• Oversee all commercial activities within accounts, owning the end-to-end customer relationship
• Drive efficiency in account administration (especially for lower value and growth potential accounts)
• Govern internal and external stakeholders and maintain networks to negotiate and close deals.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

• Build trust and confidence with customers, acting as their advocate when issues are raised
• Meet key performance targets and operational objectives
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system
• Liaise with internal and external individuals to resolve billing disputes and queries
• Develop relationships with key stakeholders in Finance, Sales and Operations
• Perform cash reconciliations and research of unallocated and unidentified payments
• Manage the breach of contract and disconnection process when payments cannot be collected
• Take ownership of actions from debt and provision meetings
• Identify accounts that require special attention and act with urgency to resolve issues
• Initiate contact with customers to collect cash on unpaid invoices.

• Initiative: Identifies what needs to be done and takes appropriate action without waiting to be asked
• Product & service knowledge: Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes
• Customer empathy: Identifies a customer's emotional needs, understands the reasons behind that need and responds to it optimally and appropriately
• Attention to detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly
• Telephone proficiency: Uses effective communication, interpersonal skills and the ability to incorporate appropriate phone etiquette
• Collaboration: Works optimally with others and adapts ways of working to achieve a common goal
• Multi-tasking and prioritization: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details
• Work ethic: Works hard and is disciplined in completing tasks can be depended on to complete tasks of high quality within a deadline.

• Leverage LinkedIn Sales Navigator and other social selling tools to identify key prospects and decision-makers at mid-sized companies fitting our target customer profile
• Conduct high-volume cold calls and emails to penetrate new accounts, overcoming objections and qualifying opportunities
• Maintain and expand the sales pipeline by originating new opportunities and advancing them to closed won deals
• Track all prospecting activities in the latest CRM tools and provide weekly status updates on metrics and KPIs
• Continuously refine prospecting skills and share best practices to advance individual and team performance
• Stay up-to-date on the latest prospecting tactics and tools across LinkedIn, email, and cold-calling channels.

• Continuously refine prospecting skills and share best practices to advance individual and team performance
• Stay up to date on the latest prospecting tactics and tools across LinkedIn, email, and cold-calling channels.