Jaysond Falalimpa
Summary
- Dynamic IT Analyst with a proven track record & excelling in IT troubleshooting and project management. Adept at collaborating with cross-functional teams and delivering exceptional customer support, ensuring seamless technology integration and user satisfaction.
- Professional IT specialist with significant experience in systems analysis, troubleshooting, and technology solutions. Adept at fostering team collaboration and ensuring project success through adaptable approaches. Strong skills in network management, server management, and data analysis. Reliable and results-driven, ready to make impactful contributions to any organization.
- Experienced with IT system analysis and optimization. Utilizes technical expertise to enhance system performance and support IT projects. Knowledge of problem-solving and technical troubleshooting to ensure seamless operations.
Overview
28
28
years of professional experience
Work History
IT Analyst
DS Global Technology
Singapore, Singapore
05.2022 - 05.2027
- Analyzed system performance to identify areas for improvement and enhance operational efficiency.
- Collaborated with cross-functional teams to gather requirements and develop IT solutions.
- Developed comprehensive documentation for software applications to ensure user understanding and compliance.
- Implemented software updates and patches, ensuring system security and stability.
- Conducted user training sessions, improving staff proficiency in new technologies and tools.
- Managed IT projects from initiation to completion, adhering to timelines and budget constraints.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Systems Engineer
IT Consulting Solutions
Singapore (Remote)
04.2021 - 05.2022
- Deployed at Bank of America as Virtualization Engineer responsible for Virtual Desktops Infrastructure.
- In-charge in creating and supporting Virtual Desktops for clients.
- Troubleshooting VDI issues.
- Migration of Virtual Machines
- Presentation of SLT Change reports
- Create Change Request related to Horizon Virtual Desktop
Infrastructure Engineer
DS Global Technology
Singapore
05.2015 - 04.2021
- Designed and implemented scalable infrastructure solutions to enhance system performance.
- Managed cloud services deployment, ensuring optimal resource allocation and cost efficiency.
- Collaborated with cross-functional teams to integrate new technologies into existing systems.
- Conducted regular system audits to identify vulnerabilities and improve security protocols.
- Led troubleshooting initiatives for network issues, reducing downtime and improving reliability.
- Mentored junior engineers on best practices in infrastructure management and development processes.
- Spearheaded capacity planning efforts, aligning infrastructure capabilities with business growth objectives.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Managed projects from inception to completion, meeting deadlines while staying within budget constraints.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Led the planning and execution of a successful migration from on-premise infrastructure towards a hybrid-cloud environment, minimizing disruptions and maximizing benefits.
- Trained junior engineers on industry-standard methodologies related to networking protocols, server administration techniques, or virtualization technologies.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Conducted capacity planning exercises to ensure adequate resources were available during peak periods of usage.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Participated in system development life cycle from requirements analysis through system implementation.
IT Administrator
CAST Laboratories
Singapore, Singapore
07.2012 - 05.2015
- Managed system upgrades, ensuring minimal downtime and seamless transitions.
- Developed and implemented IT policies to enhance security and operational efficiency.
- Led troubleshooting efforts for complex network issues, improving response times significantly.
- Streamlined user onboarding processes, providing training on new software systems.
- In-charge of IT Department team and operation
- Vendor Management
- Project Management
IT Technical Engineer
TechFount Systems
Singapore
09.2011 - 07.2012
- Designed and implemented technical solutions to improve system efficiency and reliability.
- Collaborated with cross-functional teams to troubleshoot complex technical issues effectively.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Trained junior engineers, providing mentorship and guidance to foster their professional growth and development.
Systems Engineer
First Tel Pte Ltd
Singapore
08.2009 - 08.2011
- In-charge of Maintenance Clients.
- Team Lead to Maintenance & Systems Engineers Team.
- Provide Technical Support to Clients via Phone, RDP and Onsite.
- Setup Servers, VMWare, AD/DC, DNS, DHCP, Blackberry & Exchange.
- Setup & Manage Routers, Firewalls & Access Points.
- Setup & Manage Active Directory & Mail Systems (MS Exchange, Hosted Emails, BPOS & Lotus Notes).
- Setup & Configure Blackberry (BES, BIS & BPS)
- Email Migrations
- Perform Level 1, 2, 3 Technical Support.
- Manage Backup Systems.
- Prepare Documentations, SOPs, Policies & Procedures.
- Conduct End-Users Training.
IT Engineer
ASD Information Technology
Singapore
10.2008 - 08.2009
- Address all Clients issues regarding IT matters such as Server Administration, Network & Systems Administration.
- LAN Commissioning on Vessels.
- Setup Servers
- Manage AD, File servers & eMail servers.
- Perform level 1 & 2 on-site support
- Setup network devices
- Prepare Documentations on Clients Issues & IT Setup
IT Security Officer
FBMA Marine Inc
Philippines
06.2006 - 09.2008
- Let IT Support team
- Team KPI
- Server setup and Administration
- PMS on IT Equipments
- Provide Technical & Desktop Support
- Email administration
- IT Security Implementation (Establish ISMS Policy, Procedures & Guidelines).
- Conduct Information Security Awareness programs for End-users.
IT Systems Administrator
KIMWA Construction & Dev't Corp.
Philippines
05.2005 - 06.2006
- Administered network infrastructure, ensuring optimal performance and reliability across all systems.
- Implemented security protocols to safeguard sensitive data and enhance system integrity.
- Managed user access controls, streamlining onboarding processes and improving overall efficiency.
- Conducted regular system audits, identifying potential vulnerabilities and implementing corrective measures.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
System Administrator
National Food Authority
Philippines
02.1999 - 03.2005
- Oversee IT Operations for entire Region XI.
- Manage servers and network
- Perform technical support
Education
Bachelor of Science - Computer Engineering
Notre Dame of Marbel University
Philippines03-1998
Skills
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
- IT asset management
- Information security
- Network security
- System architecture
- Network management
- Troubleshooting
- Problem-solving
- Technical analysis
- Data management
- Teamwork
- Network configuration
- Cloud computing
- Virtualization
- IT project management
Timeline
IT Analyst
DS Global Technology
05.2022 - 05.2027
Systems Engineer
IT Consulting Solutions
04.2021 - 05.2022
Infrastructure Engineer
DS Global Technology
05.2015 - 04.2021
IT Administrator
CAST Laboratories
07.2012 - 05.2015
IT Technical Engineer
TechFount Systems
09.2011 - 07.2012
Systems Engineer
First Tel Pte Ltd
08.2009 - 08.2011
IT Engineer
ASD Information Technology
10.2008 - 08.2009
IT Security Officer
FBMA Marine Inc
06.2006 - 09.2008
IT Systems Administrator
KIMWA Construction & Dev't Corp.
05.2005 - 06.2006
System Administrator
National Food Authority
02.1999 - 03.2005
Bachelor of Science - Computer Engineering
Notre Dame of Marbel University