Jayson Doble

- Supports Spanish speaking vendors and answer queries (emails and calls)

- Handles escalations

- Attends Operational calls

- Processing of overdue invoices

- Account reconciliation as per request

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
• Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Generated reports detailing findings and recommendations.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

• Supported continuous improvement initiatives within the department by routinely sharing insights from case experiences with peers and supervisors.
• Conducted root cause analyses to identify underlying issues and provide actionable recommendations for resolution.
• Maintained comprehensive documentation of all cases handled, ensuring accuracy and accessibility of information for future reference.
• Improved client retention rates through timely communications, attentive support, and proactive issue management.
• Enhanced customer satisfaction by promptly resolving complex issues and providing effective solutions.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
• Maintained high volume of calls and met demands of busy and productive group.

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
• Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
• Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
• Managed high-volume caseload and organized daily schedules of assistants and patients.