Jaydon Chan
Kuching
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Management Trainee/Supervisor of Floor Operations
The Providore
2023.02 - Current
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Handled day-to-day customer or client questions via telephone or email.
Team Leader Service Crew
Howdy Grillhouse
2021.11 - 2022.12
- Developed team communications and information for meetings
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Managed team of employees, training and professional growth of employees
- Resolved problems, improved operations and provided exceptional service.
Internship Teacher
Tadika Aktif
2021.03 - 2021.05
- Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades
- Observed classes to identify opportunities to back up teacher or help students
- Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review.
Internship Teacher
Yellow Submarine Preshool of Art
2020.06 - 2020.08
- Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics
- Stood in for teachers, checking lesson plans to provide consistent teaching to students
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades
- Observed classes to identify opportunities to back up teacher or help students
- Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review
- Developed activities to help students delve into lessons and obtain hands-on experience
- Helped cultivate learning-focused and welcoming atmosphere for students of cultural and socioeconomic backgrounds
- Initiated teaching implementing lesson plans and progressed to full-day teaching
- Maintained classroom for students by restocking supplies, cleaning up spills and organizing stations
- Assisted lead teachers with planning daily classroom lessons and activities for 15 students.
Part-Time
KOI Thé
2018.06 - 2019.02
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Collected and analyzed customer information to prepare product or service reports
- Processed customer adjustments to maintain financial accounts
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Early Childhood Education
HELP University
Petaling Jaya, Selangor03.2022
Skills
- Customer Service
- Staff Supervision
- Customer Relations
- Operations Support
- Staff Management
- Schedule Management
- Workforce Management
- Inventory Control
- Forecasting skills
- Employee Mentoring
- Staff Development
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Management Trainee/Supervisor of Floor Operations
The Providore
2023.02 - Current
Team Leader Service Crew
Howdy Grillhouse
2021.11 - 2022.12
Internship Teacher
Tadika Aktif
2021.03 - 2021.05
Internship Teacher
Yellow Submarine Preshool of Art
2020.06 - 2020.08
Part-Time
KOI Thé
2018.06 - 2019.02
Bachelor of Arts - Early Childhood Education
HELP University
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