Summary
Overview
Work History
Skills
Timeline
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Lam Yu Kai Jayden

Singapore

Summary

Experienced and self driven sales executive dedicated to providing quality results, working with clients to achieve solutions, drive company growth and meeting clients needs for their ultimate satisfaction through business relationships. Skilled in networking with industry professionals to build lead pipeline and increase client base. Proven ability to establish and maintain relationship with customers over the years. Expertise in identifying customer's needs and delivering effective solutions to solve root of the problem, Excellent time management with vast knowledge in the customer service, banking/finance and tech sales industry. Bilingually equipped, adaptable to dynamic working environment, willing to learn new skills and ascend as always.

Overview

7
7
years of professional experience

Work History

Accounts Executive/Business Development Lead

City Storage Systems LLC (CloudKitchens)
06.2022 - Current
  • Managing and assisting a team of sales development representatives by providing support in identifying emerging market trends for expansions, customer needs and identifying gaps in the market.
  • Streamlined internal processes, improving efficiency and productivity within the team.
  • Negotiated sales deals between merchants, clients and organizations resulting in mutually beneficial agreements and cultivated relationships.
  • Communicated between internal and external stakeholders and clients.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Cold called, canvassed and obtained referrals to develop sales pipeline.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Executed successful sales strategies to convert leads into customers.
  • Leveraged CRM tools for efficient tracking of contacts, communications, proposals, negotiations and project implementations.

Banking Sales Specialist And Client Acquisition

Citibank Singapore Ltd
04.2019 - 05.2022
  • Direct sales at various locations like companies, big enterprises and within shopping mall premises.
  • Acquiring new customers for credit cards, personal loans and opening of saving accounts depending on their choice and eligibility.
  • Developed successful and practical sales tactics to sell products and services to clients.
  • Worked with clients to understand their needs and requirements using timely and effective manner
  • Direct sales platform transited into tele sales/telemarketing due to the strike of covid19 pandemic as roadshows were all cancelled.
  • Making and receiving large volumes of calls on a daily basis with a calm and practiced ethical manner
  • Handling and responding to each and every customers queries regarding banking/finance products, services and promotions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer's trust by demonstrating compelling, persuasive and composed professional demeanor.
  • Proven track record of exceeding KPI and sales targets.

Business Development Executive

Fortis Moneta Holdings Ltd
10.2018 - 04.2019
  • Acquiring customers through telesales, cold calling and scheduling appointments for them to attend lessons taught by our professional crypto educators.
  • Collaborated with marketing team to spread awareness and managing social media platforms.
  • Handling and responding to each and every customers queries regarding products, services and promotions.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Established and maintained highly effective relationships with customers to drive growth.

Skills

  • Inbound sales
  • Outbound sales
  • SaaS
  • Customer relationship management
  • Bilingually equipped
  • Lead generation
  • Tactful negotiation skills
  • Proficient communication and interpersonal skills
  • Understanding neuroscience of customers and consumers behavior

Timeline

Accounts Executive/Business Development Lead

City Storage Systems LLC (CloudKitchens)
06.2022 - Current

Banking Sales Specialist And Client Acquisition

Citibank Singapore Ltd
04.2019 - 05.2022

Business Development Executive

Fortis Moneta Holdings Ltd
10.2018 - 04.2019

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Lam Yu Kai Jayden