Jayden Xiang
IT - Information Services ( Desk Side Engineer ）
Summary
Dedicated IT professional with proven experience as a Desk Side Engineer at Marina Bay Sands, supporting enterprise systems and guest technologies. Skilled in troubleshooting, hardware/software support, patch management, and incident escalation. Strong background in quality assurance and certification, with a reputation for problem-solving, teamwork, and delivering reliable IT services under pressure.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Desk Side Engineer
Marina Bay Sands
09.2023 - Current
- - Delivered 24/7 IT support across rotating 12-hour shifts, ensuring uninterrupted operations for staff, casino business users, and hotel guests.
- - Resolved first-level hardware, software, and network incidents while following ITIL-aligned escalation procedures.
- - Installed, configured, and maintained desktops, laptops, peripherals, and enterprise applications across departments.
- - Participate in weekly and monthly patch management, coordinating with end users to minimize downtime and enhance system security.
- - Provided technical guidance, end-user training, and incident prevention measures, improving staff productivity and customer satisfaction.
- - Collaborated with IT teams on 3rd-party application patches, upgrades, and process improvement initiatives.
Quality Assurance & Quality Control Engineer
JVD Technologies (Asia) Pte Ltd
08.2021 - 02.2023
- - Managed product quality and compliance with international standards (IECEE, RoHS, CE, EMC), working closely with certification bodies (TUV, SGS, INTERTEK, DEKRA).
- - Coordinate with 3rd Party to conduct product inspections and testing to identify non-conformities and ensure shipment readiness.
- - Coordinated regulatory certification processes across Southeast Asia, Europe, and Gulf markets.
- - Partnered with the e-commerce team to analyze sales data, optimize stock levels, and improve operational efficiency.
Marketing & Certification Executive
JVD Technologies (Asia) Pte Ltd
08.2017 - 07.2021
- - Oversaw supplier compliance, import/export certification, and technical documentation for consumer appliances.
- - Supported product development through packaging design, compliance checks, and quality control reviews.
- - Assisted e-commerce operations by monitoring stock levels, analyzing daily sales, and improving demand forecasting.
Education
Diploma - Electrical & Electronic Engineering
Singapore Polytechnic
07.2016
Skills
IT Support & Troubleshooting (Hardware/Software)
Timeline
Desk Side Engineer
Marina Bay Sands
09.2023 - Current
Quality Assurance & Quality Control Engineer
JVD Technologies (Asia) Pte Ltd
08.2021 - 02.2023
Marketing & Certification Executive
JVD Technologies (Asia) Pte Ltd
08.2017 - 07.2021
Diploma - Electrical & Electronic Engineering
Singapore Polytechnic