Jayden Ho
Summary
Friendly and organized individual. Possesses fundamental knowledge of administrative duties and customer service skills, including scheduling and communication. Capable of contributing to smooth guest interactions and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Front Office Intern
Crowne Plaza Changi Airport
Changi Airport Singapore
09.2025 - 02.2026
- Assisted front desk operations by managing guest check-ins and check-outs efficiently.
- Supported reservation management using hotel property management systems to ensure accurate bookings.
- Responded promptly to guest inquiries, enhancing overall customer service experience.
- Collaborated with housekeeping to maintain cleanliness standards and timely room availability.
- Contributed to higher occupancy rates by upselling available room upgrades to suitable guests.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Special Events Staff Member
Marina Bay Sands
Marina Bay Sands
08.2023 - 07.2025
- Coordinated logistics for special events, ensuring seamless execution and guest satisfaction.
- Assisted in setup and breakdown of event spaces, adhering to safety protocols and timelines.
- Collaborated with vendors to manage supplies, fostering strong working relationships.
- Monitored inventory levels of event materials, facilitating timely reorders and maintaining stock accuracy.
Education
High School Diploma -
Temasek Polytechnic
Bedok Reservoir04-2026
Skills
- Guest relations
- Issue handling
- Problem-solving
- Customer service
- Cash handling accuracy
- Sales promotion
- Inventory control
- Front-end organization
- Display maintenance
Timeline
Front Office Intern
Crowne Plaza Changi Airport
09.2025 - 02.2026
Special Events Staff Member
Marina Bay Sands
08.2023 - 07.2025
High School Diploma -
Temasek Polytechnic