Jayapraboo A/L Krishnan
Summary
Adept Senior Maintenance and Repair Specialist with a proven track record at CS Plumbing Contractions, enhancing customer satisfaction through efficient, timely repairs and innovative process improvements. Skilled in electrical troubleshooting and fostering team growth, I excel in problem-solving and maintaining high-quality standards, resulting in significant repeat business and streamlined operations.
Overview
3
3
years of professional experience
Work History
Senior Maintenance and Repair Specialist
CS Plumbing Contractions
03.2022 - Current
- Increased customer satisfaction by providing timely and efficient repairs on various electronic devices.
- Reduced repair backlog by streamlining processes and prioritizing urgent cases.
- Enhanced overall shop efficiency by implementing an organized inventory system for spare parts and tools.
- Troubleshot complex technical issues, identifying root causes and implementing effective solutions.
- Provided expert consultations to clients, recommending appropriate repair solutions based on device condition and budget constraints.
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
- Developed comprehensive diagnostic checklists to quickly assess device issues and determine necessary repairs.
- Mentored junior technicians, sharing best practices and guiding them through challenging repair tasks.
- Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
- Conducted thorough quality checks before returning repaired devices to customers, ensuring full functionality restoration.
- Established a strong rapport with customers, ensuring clear communication and understanding of their repair needs.
- Maintained inventory of repair supplies and ordered parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Repaired and tested electronic circuit boards, wiring and components.
- Liaised with internal departments to optimize productivity and efficiency.
Skills
- Electrical repairs
- Appliance repair
- Plumbing repairs
- Technical diagnostics
- Electronic circuitry
- Electrical troubleshooting
- Equipment maintenance proficiency
- Problem-solving
- Construction
- Attention to detail
- Problem-solving abilities
- Reliability
Languages
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Senior Maintenance and Repair Specialist
CS Plumbing Contractions
03.2022 - Current
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