Jayanthi Devi Arunachalam
Summary
Assisted in the Computer Lab to answer queries from students who needed help.
Overview
8
8
years of professional experience
Work History
Computer Tutor
Hawaii Pacific University, USA
10.1990 - 12.1990
- Provided one-on-one tutoring sessions, adapting teaching methods to fit individual learning styles and needs.
- Assisted students in troubleshooting technical issues, fostering confidence in their problem-solving abilities.
- Managed approximately 15 incoming calls, emails and faxes per day from customers.'
- Mentored and coached students with focus on developing independence and self-confidence.
- Conducted review sessions to help students prepare for tests.
- Maintained records of student assessments, tutoring activities and results.
- Issued reports updating students, parents and teachers on student progress.
- Led tutoring workshops for groups of students with related tutoring needs.
Travel Service Counselor
First Family of Travel
05.1990 - 09.1990
- Resolved client issues promptly, enhancing overall service quality and loyalty retention.
- Managed approximately 10 -12 queries per day.
- Assisted clients in resolving travel-related issues, ensuring satisfaction and support.
- Conducted research on destinations to provide accurate information to clients.
- Developed personalized travel plans for clients based on preferences and budget.
- Collaborated with suppliers to secure competitive rates and enhance client offerings.
Administrative Manager
Maclam Management Services
05.1988 - 08.1988
- Oversaw daily administrative operations, ensuring compliance with organizational policies and procedures.
- Posted 80-100 mailers to prospective clients.
- When clients called, got their particulars and met them to collect the relevant documents to have the necessary renewal of insurance and road tax done before returning the documents.
- Coordinated administrative operations to enhance workflow efficiency and ensure timely project completion.
- Developed and implemented office policies and procedures to streamline daily activities.
- Managed scheduling, resource allocation, and logistics for multiple projects simultaneously.
- Maintained accurate records and documentation, ensuring compliance with company standards.
Life Insurance Agent
Manulife (S) Pte Ltd
01.1988 - 04.1988
- Developed personalized insurance plans to meet clients' specific needs and financial goals.
- Provided expert guidance on life insurance products, enhancing clients' understanding and confidence in decisions.
- Met 3 clients to explain the policies and clarify doubts before closing the deal.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Collaborated with underwriting teams to streamline application processes and improve turnaround times.
- Conducted comprehensive policy reviews, identifying opportunities for clients to optimize coverage.
- Developed customized life insurance solutions to meet client needs and enhance satisfaction.
- Educated clients on policy benefits and features, increasing informed decision-making regarding insurance options.
Clerical Officer
DBS Bank
01.1983 - 01.1985
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted in maintaining up-to-date client information within banking systems to enhance customer service.
- Responded promptly to customer inquiries, providing relevant information and resolving issues effectively.
- Collaborated with colleagues to streamline office operations, improving workflow efficiency and service delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents. Assisted to file 12-15 documents per day.
- Assisted in the preparation of financial documents for internal and external audits.
- Coordinated communication between departments to ensure seamless operational workflow.
- Processed customer transactions accurately and efficiently using banking software.
- Managed account inquiries, providing timely resolutions to enhance customer satisfaction.
Education
Bachelor of Arts - Tourism And Travel Management
Hawaii Pacific University
Hawaii, USA01.1991
Skills
- Classroom management
- Student engagement
- Hardware installation
- Student motivation
- Interpersonal communication
- Problem-solving support
Languages
English
Timeline
Computer Tutor
Hawaii Pacific University, USA
10.1990 - 12.1990
Travel Service Counselor
First Family of Travel
05.1990 - 09.1990
Administrative Manager
Maclam Management Services
05.1988 - 08.1988
Life Insurance Agent
Manulife (S) Pte Ltd
01.1988 - 04.1988
Clerical Officer
DBS Bank
01.1983 - 01.1985
Bachelor of Arts - Tourism And Travel Management
Hawaii Pacific University