Jaya Letchumi
Johor Bahru
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sales Executive Admin
Evven P/L
08.2023 - Current
- Prepare invoice and deliver order to the customer based on redemption items with customer name and credit card details.
- In charge of redemption reports of the Centre, Delivery of quality customer service at the front desk
- Handle inbound calls and email enquiries, understand and identify the requirements of customer
- Support day to day operations of the Redemption Centre
- Liaise closely with the logistic department, sales and customer to ensure on-time order fulfillment
- Perform any other ad-hoc duties as assigned by the Superior/Management
- Cleaned shelves, counters and tables to maintain organized store.
- Advised customers on best practices for redeeming loyalty points and rewards.
- Created reports detailing historical information about customer reward redemptions.
- Updated processes and procedures related to reward redemptions based on customer feedback or changes in policy or regulations.
- Responding to and resolving customer complaints and concerns
- Assisting in stocking and rotating merchandise
- Records redeemed items, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
Sales Administrator
Panasonic
07.2022
- Provided administrative support to sales team by preparing and organizing customer data.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Assisted with the development of marketing strategies for new products and services.
- Generated weekly reports on sales performance, analyzing trends and identifying areas of improvement.
- Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.
- Worked closely with marketing department to optimize strategic initiatives.
- Managed client meeting logistics, secured venues and served as main liaison for sales activities.
- Tracked monthly sales to generate reports for business development planning.
Operator
Infineon Technology
01.2023 - 06.2023
- Maintained compliance with health and safety guidelines by wearing PPE and following HSE regulations
- Worked flexibly and in adherence to health and safety practices, Constantly achieved production targets by accomplishing tasks to deadlines and meeting quality targets
- Prepared finished products for shipment
- Guaranteed safe machine operation, conducting regular services and inspections, Carefully controlled machine settings, including speed and production output
- Kept working areas hygienic, orderly and risk-free through regular cleaning and tidying, Carefully and accurately fed raw materials to semi-automated machines, maintaining smooth-running production lines
- Loaded and unloaded items from machines and conveyors
- Operated cutting and feeding machinery with superb precision
Conveyancing Clerk
Maxwell Kenion Cowdy & Jones
05.2018 - 01.2022
- Reviewed mortgages, liens and other documentation to verify property legal descriptions and ownership
- Produced occupancy reports for holiday cottage portfolio, measuring success against KPIs, Verified inventories, gas safety certificates and all other legal documentation were up-to-date and complied with current legislation
- Arranged property repairs, obtaining quotes from contractors for maintenance issues, Received, checked and processed applications for new leases, Handling clients
- Responded to inquiries from clients regarding conveyancing matters.
- Prepared and reviewed legal documents such as contracts, deeds, mortgages, titles and settlements.
- Assisted solicitors in preparing documentation for property transactions.
- Provided advice to clients on the legalities of buying or selling a property.
- Checked accuracy of land registry information prior to completion of sale and purchase process.
Administration Clerk
Dunia Wang Enterprise
05.2017 - 04.2018
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
- Managed client communications by answering phones and corresponding through email, answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management
- Retrieved and checked files to respond to internal and external information requests, Received, sorted and directed incoming mail to maintain good communication channels
- Organized and stored hardcopy files
Education
SPM -
SMK Seri Puteri
01.2014
Skills
- Report Generation
- Client Relationship Management
- Time Management
- Multitasking
- Self Motivation
- Office Administration
- Document Management
- Office Equipment Maintenance
- Call handling
- Inventory Management
- Stocking and Organization
- Maintaining stock levels
- Inventory Counts
- Error Adjustments
Languages
English
Proficient (C2)
C2
Malay
Proficient (C2)
C2
Tamil
Bilingual or Proficient (C2)
Timeline
Sales Executive Admin
Evven P/L
08.2023 - Current
Operator
Infineon Technology
01.2023 - 06.2023
Sales Administrator
Panasonic
07.2022
Conveyancing Clerk
Maxwell Kenion Cowdy & Jones
05.2018 - 01.2022
Administration Clerk
Dunia Wang Enterprise
05.2017 - 04.2018
SPM -
SMK Seri Puteri
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