J A Y A L A C H M E M A N I B A L A N
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
HL Assurance Pte Ltd
06.2022 - Current
- Delivered exceptional customer service through inbound calls, live chat, and email, ensuring prompt and accurate resolution of inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Executive
AIA Singapore Pte.Ltd
10.2021 - 04.2022
- Conducted proactive outbound calls to address customer inquiries and present insurance solutions, leading to successful deal closures.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Explained complex insurance plans in a clear and persuasive manner, effectively matching customer needs with the best available options
Customer Service Officer
AIG Asia Pacific Insurance Pte. Ltd
04.2018 - 04.2021
- Handled customer inquiries and resolved complaints efficiently through calls and emails, ensuring high levels of satisfaction.
- Managed insurance claims inquiries, providing accurate information and timely support to expedite resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Customer Service Officer
Citi Group Transaction Service (M) Sdn Bhd
10.2014 - 10.2014
- Addressed and resolved customer inquiries and complaints with professionalism and efficiency, enhancing customer experience.
- Ensured adherence to bank policies, procedures, code of conduct, and regulatory guidelines, maintaining high standards of service.
- Executed marketing and sales initiatives through inbound calls, promoting banking products and services to meet customer needs.
- Delivered tailored support to the Singapore market, adapting strategies to local preferences and regulations.
Service Banker
Standard Chartered Sdn Bhd
02.2012 - 09.2014
- Provided prompt resolution of customer inquiries and complaints, maintaining a high standard of service quality.
- Ensured compliance with bank policies, procedures, code of conduct, and regulatory guidelines in all customer interactions.
- Conducted marketing and sales activities through inbound calls, effectively promoting banking products and services.
- Delivered exceptional service tailored to the Singapore market, aligning strategies with local market dynamics.
Education
SPM
SEKOLAH MENENGAH CONVENT SEREMBAN
Malaysia12.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Effective Communication
- Product Knowledge
- Fluent in English, Malay and Tamil
Accomplishments
- Independent Sales Officer from Mar’15 to Mar’17
- Several Compliments from Client for problem solving skill
- Top Performance Award for Voice Biometrics System
- Top Performance of the month award for Sales
Timeline
CUSTOMER SERVICE REPRESENTATIVE
HL Assurance Pte Ltd
06.2022 - Current
Sales Executive
AIA Singapore Pte.Ltd
10.2021 - 04.2022
Customer Service Officer
AIG Asia Pacific Insurance Pte. Ltd
04.2018 - 04.2021
Customer Service Officer
Citi Group Transaction Service (M) Sdn Bhd
10.2014 - 10.2014
Service Banker
Standard Chartered Sdn Bhd
02.2012 - 09.2014
SPM
SEKOLAH MENENGAH CONVENT SEREMBAN
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