Jaya Govindan

• Managed the quote to cash cycle, ensuring accuracy and responsiveness.
• Coordinated end-to-end order management, including order fulfillment, shipment coordination, returns, and invoicing.
• Acted as a liaison between customers and internal teams (Sales, Manufacturing, Logistics, Service Delivery) to resolve inquiries and issues.
• Administered sales discount, marketing, and promotional programs.
• Supported business projects related to process improvement and customer experience.

Sales Coordinator ABB Australia Ltd

This position is responsible for handling all Sales and Service-related enquiries from customers and executing all activities from order intake to final delivery of product to customer’s site throughout Australia including sourcing various items from local and overseas suppliers.

Achievements:

Developed a robust sales quotation process involving complex calculations of various costs incurred from production through to delivery such as cost of sales, mark up, customs clearance, Domestic and International Freight, etc. Streamlined Inventory management and controls for medium voltage spares across all warehouses in Australia.

Duties & Responsibilities -

o Handle customer enquiries.

o Prepare and provide sales quotations.

o Cost and pricing analysis.

o Follow up on quotations.

o Create and process purchase orders.

o Vendor liaising to secure best price for customer.

o Supply chain and logistics management.

o Order inspections.

o Generate invoices from system.

o Coordinate with warehouse and ensure all spares and delivery requirements are met.

o Order reconciliations and cost allocations.

o Prepare sales forecast and monthly sales reports.

• Account management of quote to cash cycle, generation, and conversion of quotes to orders where accuracy and responsiveness are critical.
• Coordinate and responsible for end to end order management which includes order fulfilment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholdersRaised purchase requisitions and inputted purchase orders in the SAP ERP system, ensuring orders were placed with overseas factories/suppliers for production.
• Supported field service engineers by assisting with spare parts and siterelated tasks, including labour supply and travel arrangements.
• Maintained regular communication with customers, service engineers, warehouse personnel, and freight forwarders to address shipment issues, job changes, and spare parts supply.
• Monitored backlog and open orders to identify potential slippage, delays, or cancellations, providing timely updates and recommendations to national managers.
• Generated invoices from the system and communicated with the accounts department for any payment-related matters.

• Brigade is a six sigma certified BPO Service Provider
• Managed end to end customer escalations with an 90% success ratio
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Handle 50 customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction