Jay Sto. Domingo

• Delivered personalized suite service, anticipating guest preferences and special requests
• Prepared staterooms with amenities, refreshments, and arrival details
• Resolved guest concerns promptly, maintaining high standards of hospitality
• Enhanced guest experiences by providing personalized and attentive services as per their preferences.

• Greeted guests, processed check-ins, and resolved routine inquiries with professional courtesy.
• Maintained accurate reservation details, ensuring seamless updates across booking systems.
• Handled phone calls, messages, and front desk communications with clear, timely follow-up.
• Coordinated issue resolution with housekeeping, maintenance, and other departments.
• Assisted guests with directions, amenities, and service requests to support positive experiences.

• Kept public area/guest area clean and neat.
• Proper handling of chemicals and proper using of Personal Protective Equipment.
• General cleaning procedures.

• Cleaned guest rooms, sanitized bathrooms, and maintained presentation standards for occupancy readiness.
• Inspected rooms for cleanliness, damage, and missing items before guest check-in.

• Coordinated banquet service flow and assigned waitstaff to tables, stations, and service rounds.
• Supervised food and beverage presentation to maintain consistent service standards during events.

BASIC BARISTA

WORLD OF COFFEE CONCOCTION

FOOD SANITATION AWARENESS ORIENTATION FOR FOOD HANDLERS

FOOD, BEVERAGE DEPARTMENT & FUNDAMENTALS OF CULINARY ARTS