Summary
Overview
Work History
Education
Skills
Timeline
Generic
Javier Lim

Javier Lim

Summary

I am a second-year Maritime Business student at Singapore Polytechnic, passionate about the dynamic world of Shipping and Global Trade. With Singapore being a global maritime hub, I see vast career opportunities in this fast-evolving industry. I am eager to further develop my skills and industry expertise, building a strong foundation for a future in shipping, logistics, and international trade.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Shaw Organisation
01.2022 - Current

Customer Service Support
- Greeting customers and assisting with inquiries about movie times, ticket prices, and available showings
- Helping customers purchase tickets, both in person and at online kiosks
- Ensuring customers have a positive experience by assisting with any issues or complaints

Ticket Sales and Box Office Management
- Managing the box office during shifts, handling ticket sales, and providing accurate change for cash payments
- Assisting customers with selecting movies and seating preferences, ensuring smooth operations at the ticket counter

Concessions Support
- Assisting with the preparation and sale of snacks and beverages at the cinema concession stand
- Ensuring cleanliness and organisation of the concession area

Event Planning and Promotion Support
- Assisting with marketing initiatives or promotional events
- Helping to distribute promotional materials, such as posters, to increase awareness of upcoming films

Health and Safety Protocols
- Ensuring cinema guests follow health and safety regulations

Operations Intern

KST Maritime
09.2023 - 02.2024
  • Assisting with Towage Operations
    - Supporting the coordination of towage services, ensuring the timely and safe movement of vessels within ports.
    - Observing and assisting senior staff during towage operations to understand the process.

    Logistics and Documentation Support
    - Assisting with the preparation and management of operational documentation.
    - Tracking and managing schedules for towage vessels, ensuring operational efficiency and timely service delivery

    Communication and Coordination
    - Communicating with other departments to ensure smooth towage operations.
    - Coordinating tugboat crews to facilitate effective communication during operations.

    Supporting Vessel Maintenance and Crew Coordination
    - Helping to coordinate crew schedules and ensuring that the necessary personnel are available for operations

    Ad-Hoc Operational Tasks
    - Assisting with any additional tasks or special projects that arise within the operations department, such as event coordination or operational analysis

Order Picker

Giant Supermarket
09.2020 - 12.2020

Order Picking
- Accurately pick items from store shelves based on customer orders
- Ensure correct quantities and product varieties are picked according to the order list

Product Handling
- Handle products carefully to prevent damage
- Check expiration dates and quality of products to ensure freshness and safety for customers

Customer Service Support
- Assist customers with locating items on the shelves when needed

Quality Control
- Ensure the correct and freshest items are picked for each order

Collaboration
- Work with other store employees to ensure smooth order fulfillment and timely delivery to customers

Customer Service Crew Member

McDonald's
10.2018 - 08.2019

Customer Service:
- Greeting customers and taking their orders at the counter
- Handling cash transactions and operating the register
- Addressing customer inquiries and ensuring a positive dining experience

Food Preparation:
- Preparing food items according to McDonald's standards and procedures
- Ensuring food is fresh and served at the correct temperature

Cleaning and Maintenance:
- Keeping the restaurant clean and organized, including wiping tables, floors, and counters
- Cleaning kitchen equipment and ensuring food safety standards are met
- Taking out trash

Team Collaboration:
- Working with other staff members to ensure smooth operations

Taking and processing orders
- Packing orders and serving them to customers in a timely manner

Education

Higher Nitec - Maritime Business

Institude of Technical Education
Singapore
05-2024

Nitec - Business Services

Institude of Technical Education
Singapore
12-2022

GCE N Level -

Xinmin Secondary School
Singapore
12-2020

Skills

  • Customer support
  • Data entry
  • Teamwork and collaboration
  • Time management
  • POS systems
  • Effective communication
  • Interpersonal skills

Timeline

Operations Intern

KST Maritime
09.2023 - 02.2024

Customer Service Officer

Shaw Organisation
01.2022 - Current

Order Picker

Giant Supermarket
09.2020 - 12.2020

Customer Service Crew Member

McDonald's
10.2018 - 08.2019

Higher Nitec - Maritime Business

Institude of Technical Education

Nitec - Business Services

Institude of Technical Education

GCE N Level -

Xinmin Secondary School
Javier Lim