JAVIER LEE MOA YING

Technology Lifecycle Services
IBM Singapore – Feb 2023 to Present

• Provided Level 1 on-site support for hardware and technical issues across client locations.
• Installed and configured servers, network devices, and workstations; performed firmware updates.
• Replaced hardware components such as hard drives and system boards to restore functionality.
• Utilized server graphical user interfaces (GUIs) to monitor performance and diagnose faults.
• Collaborated with Level 2 and 3 engineers, global Remote Technical Support (RTS), subject matter experts (SMEs), and customers to resolve technical issues.
• Provided technical support across both the Apple and Data Server X departments, ensuring consistent service delivery and system reliability.
• Followed Apple service protocols and maintained certification.
• Applied in-depth knowledge of enterprise infrastructure solutions, including Lenovo ThinkSystem, ThinkAgile, ThinkEdge, IBM FlashSystem, Tape Systems, PowerSystems, and SAN switches.
• Maintained detailed service documentation and improved internal workflows.
• Completed ongoing training with Apple, Lenovo, and IBM to stay updated.

• Assisted with on-site supervision and supported the daily coordination of workers.
• Supported material handling and transport, including delivering and installing cabinets and equipment.
• Acted as a liaison between the designer, customers, and head of workers to ensure smooth and coordinated site operations.

• Installed and serviced residential and commercial air conditioning systems.
• Responded to service calls and provided basic troubleshooting and repair.
• Assisted with delivery, setup, and testing of new air conditioning units.