Javier Kuay
Summary
Assists the client and communicate effectively with suppliers to ensure that an event is completed to the desired standard. Skilled in building customer relationships and understanding customer needs to ensure all deliverable are met. Strong communication and interpersonal skills for providing superior customer service.
It is important to be able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
ACCOUNT MANAGER
SINO ELITE M.I.C.E SERVICES PTE LTD
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized event plans for clients to help them achieve their goals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated with suppliers and team members to execute successful events
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients' event.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs for their event and developed tailored solutions to increase positive customer ratings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements with clients.
ASSISTANT CONTENT MANAGER (INTERN)
Vivd Snaps LLP
09.2019 - 08.2020
- Conducted thorough research to produce accurate, informative, and relevant industry-related content.
- Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
- Improved social media presence by curating shareable content that generated increased followers and engagement.
- Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
- Contributed ideas in brainstorming sessions on Social Media content to attract new leads.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Managed content distribution to online channels and social media platforms.
- Conceptualized, planned and executed original video content for social media engagement.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
Education
Bachelor of Communication - Mass Communication
SIM-RMIT University
Singapore08.2023
Chinese Media And Communication - Mass Communication
Ngee Ann Polytechnic
Singapore05.2020
Skills
- Bilingual
- Event Planning
- Project Management
- Problem Solving
- Leadership
- Adobe Photoshop
- Adobe Premiere Pro
- Microsoft Words
- Microsoft Excel
- Microsoft Powerpoint
- Vendor Relations
- Client Relationship Management
- Strategic Planning
- Client Relationship Building
- Account Management
Timeline
ACCOUNT MANAGER
SINO ELITE M.I.C.E SERVICES PTE LTD
08.2022 - Current
ASSISTANT CONTENT MANAGER (INTERN)
Vivd Snaps LLP
09.2019 - 08.2020
Bachelor of Communication - Mass Communication
SIM-RMIT University
Chinese Media And Communication - Mass Communication
Ngee Ann Polytechnic
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