Jauhari Bin Jasni
Summary
Adept at events logistics and customer service, I enhanced event satisfaction and efficiency at The Makers Creative Agency Pte. Ltd, Singapore. Leveraging strong interpersonal skills and a detail-oriented mindset, I significantly contributed to team success and positive attendee experiences, demonstrating flexibility and a goal-oriented focus in dynamic environments.
Overview
3
3
years of professional experience
Work History
Freelance Event Ambassador
The Makers Creative Agency Pte. Ltd - Sinagpore
06.2022 - Current
- Assisted sponsors with booth setup and provided support throughout the event to ensure positive experiences for both sponsors and attendees.
- Enhanced attendee experience by assisting with event setup and teardown procedures.
- Efficiently managed crowd control measures in high-traffic areas of events, enhancing overall attendee experience.
- Monitored event spaces for cleanliness, safety, and accessibility throughout the duration of each event.
- Supported fellow Event Ambassadors in their roles, fostering a positive team environment and ensuring seamless collaboration.
- Improved overall event satisfaction by providing excellent customer service and addressing inquiries promptly.
- Demonstrated adaptability by effectively handling last-minute schedule changes or event adjustments, ensuring a seamless event experience for all attendees.
- Maintained a professional appearance at all times while representing the organization during events.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Delivered information and details of interest about facility to visitors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Issued tickets to customers and collected payment and fees for desired services.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Set up promotional displays and equipment for special events and activities.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Operate equipments and do stock record by using the FIFO Method
Cafe Crew
HeySugar
11.2023 - 02.2024
- Coordinated with the cafe owner on strategic planning, staffing decisions, and marketing initiatives to drive business growth and success.
- Developed innovative recipes for daily specials, resulting in increased sales and positive customer feedback.
- Streamlined kitchen operations by implementing efficient cooking techniques and time management strategies.
- Maintained a clean and organized kitchen workspace, adhering to strict health and safety guidelines.
- Led a team of kitchen staff to consistently produce high-quality dishes under tight deadlines during peak service hours.
- Utilized creative plating techniques that enhanced dish presentation and contributed to an elevated dining experience.
- Managed inventory levels, ensuring optimal stock availability while minimizing food waste.
- Enhanced customer satisfaction by creating visually appealing and delicious menu items.
- Conducted regular quality control checks on all dishes before serving, maintaining high standards of presentation and taste.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Participated in food tastings and taste tests.
Intern Engineer
Banshing INdustrial Co., Pte Ltd
01.2023 - 06.2023
- Gained hands-on experience with various engineering tools, equipment, and materials through active participation in practical workshops.
- Maintained a safe working environment by adhering to safety protocols during all stages of project development.
- Reviewed and updated technical documentation, ensuring accuracy and compliance with industry standards.
- Developed strong relationships with peers and mentors, fostering a collaborative work environment conducive to learning and growth.
- Expanded knowledge of relevant industry regulations, codes, and standards to ensure projects were completed in compliance with all requirements.
- Demonstrated adaptability by successfully managing multiple tasks simultaneously while meeting tight deadlines under pressure.
- Assisted senior engineers in designing and implementing new systems, improving overall project outcomes.
- Optimized product performance by conducting comprehensive testing and analysis of prototypes.
- Analyzed data from field tests to identify areas for improvement in product design and performance.
Front Desk Receptionist
EnergiaFitness - Singapore
02.2022 - 07.2022
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Improved gym atmosphere with thorough cleaning and maintenance of reception area.
- Maintained up-to-date knowledge of gym services and programs to provide accurate information to members.
- Developed system for lost and found items, reducing member complaints.
- Facilitated welcoming environment, adapting to diverse member needs and preferences.
- Assisted in managing inventory for gym merchandise, ensuring availability of popular items while using FIFO Method for stock record and cashiering duty.
- Enhanced security by diligently managing access control for gym facilities.
- Contributed to team meetings with feedback on reception processes, leading to operational improvements.
- Provided administrative support by updating member records and processing payments.
- Resolved customer problems and complaints.
Night Shift Logistics
NinjaVan
06.2021 - 07.2021
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections..
- Collaborated closely with quality control teams to maintain high-quality standards throughout nighttime operations.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment rates during the night shift.
- Ensured compliance with all relevant regulatory requirements while overseeing the night shift, maintaining a secure and compliant workplace at all times.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
Education
GCE(N) -
Yishun Secondary School
Yishun11-2021
Certificate of Technical Studies - School of Engineering, Mechanical Technology
ITE College Central
Singapore12-2023
Skills
- Detail-oriented mindset
- Exceptional communication
- Goal-oriented focus
- Social media proficiency
- Tech-savviness
- Strong interpersonal skills
- Events logistics management
- Team mentorship
- Positive Attitude
- Multitasking
- Problem-solving abilities
- Flexibility
- Reliability
- Customer service expertise
- Physical Strength
- Crowd Management
- Communication Skills
Languages
English
Advanced (C1)
Timeline
Cafe Crew
HeySugar
11.2023 - 02.2024
Intern Engineer
Banshing INdustrial Co., Pte Ltd
01.2023 - 06.2023
Freelance Event Ambassador
The Makers Creative Agency Pte. Ltd - Sinagpore
06.2022 - Current
Front Desk Receptionist
EnergiaFitness - Singapore
02.2022 - 07.2022
Night Shift Logistics
NinjaVan
06.2021 - 07.2021
GCE(N) -
Yishun Secondary School
Certificate of Technical Studies - School of Engineering, Mechanical Technology
ITE College Central
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