JATHERINA KUEH
Singapore
Summary
Driven Pharmacy Technician with 4 years of experience and success in working within fast-paced outpatient pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of outpatient pharmacy operations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Frontier Healthcare Group
2023.10 - Current
- Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
NTUC HEALTH CO-OPERATIVE LTD
2023.04 - 2023.09
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Tan Tock Seng Hospital
2021.04 - 2023.03
- Picking and packing of Medicines as per patient’s order
- Place patient’s order of medications as per their request
- Checking and dispensing of medications to patients in the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Cashier
Takashimaya Singapore Ltd
2018.03 - 2019.04
- Main job scope is to help the customers of Takashimaya Department Store to make their payment (cashiering duties) and ensure that their goods purchase are nicely packed.
Cashier
OG Pte Ltd
2018.02 - 2018.03
- Mainly cashiering duty and packing duty for the customers in OG Department Store.
Promoter
Ferragamo (Singapore) Pte Ltd
2017.12 - 2017.12
- Main job scope is to promote the brand of the shoes to customers
- Helping the customers to get their shoe sizes and provide them with satisfactory customer service.
Customer Service Executive
OG Pte Ltd
2017.08 - 2017.10
- Main job scope is to renew or sign up for a new membership card for the customers during the OG membership month.
Sales Associate
OG Pte Ltd
2016.11 - 2017.04
- I work as a sales associate for OG Department store
- I helped to meet the needs of the customers shopping in OG
- For example, when the customers need to get a pair of shoes of their size, I will retrieved it on their behalf.
Education
BACHELOR IN PSYCHOLOGY
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
SINGAPORE01.2028
DIPLOMA IN PHARMACEUTICAL SCIENCES
REPUBLIC POLYTECHNIC
SINGAPORE03.2021
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control and Tracking
- Order Verification
- Problem-Solving
- Teamwork and Collaboration
- Customer Identification Checks
- Drug Interaction Software
- Prescription Refill Fulfillment
- Stocking shelves
- Receiving incoming supplies
- Relationship Building
- Prescription Filling and Labeling
- Staff Leadership
- Dispensing Medications
Certification
- Aseptic Technique Certification Program - Various Accredited Providers.
- CPR/AED Certification
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Beginner (A1)
Timeline
Lead Pharmacy Technician
Frontier Healthcare Group
2023.10 - Current
Pharmacy Technician
NTUC HEALTH CO-OPERATIVE LTD
2023.04 - 2023.09
Pharmacy Technician
Tan Tock Seng Hospital
2021.04 - 2023.03
Cashier
Takashimaya Singapore Ltd
2018.03 - 2019.04
Cashier
OG Pte Ltd
2018.02 - 2018.03
Promoter
Ferragamo (Singapore) Pte Ltd
2017.12 - 2017.12
Customer Service Executive
OG Pte Ltd
2017.08 - 2017.10
Sales Associate
OG Pte Ltd
2016.11 - 2017.04
BACHELOR IN PSYCHOLOGY
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
DIPLOMA IN PHARMACEUTICAL SCIENCES
REPUBLIC POLYTECHNIC
- Aseptic Technique Certification Program - Various Accredited Providers.
- CPR/AED Certification
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