Dedicated and results-driven IT Service Operations Specialist with extensive expertise in application support, service delivery, and ITIL best practices. Proven success in incident management, problem resolution, and vendor coordination ensures seamless IT operations. Proficient in troubleshooting applications, supporting audits and compliance, and fostering cross-team collaboration to deliver business-focused solutions. Committed to identifying service improvement opportunities and implementing technical efficiencies that enhance user experience and drive organizational productivity.