Jasper Ye
Singapore
Summary
Experienced Engineer with a proven track record in evaluating, maintaining, and optimizing complex systems, including medical equipment and IT infrastructure. Familiar with Microsoft Active Directory, DNS, and Group Policy Management. Skilled in applying electronic fundamentals and clinical techniques to ensure system reliability and performance. Proficient in troubleshooting, diagnosing, and implementing cost-effective solutions to enhance operational efficiency. Strong background in resource planning, project management, and ensuring timely execution of technical operations. Results-oriented, with a focus on excellent documentation practices and continuous process improvements. Highly motivated, with a demonstrated ability to coordinate and implement multi-faceted operational procedures in dynamic environments.
Overview
10
10
years of professional experience
Work History
Technical Service Engineer
Carl Zeiss Medical Technology
08.2024 - Current
- Fully responsible for planning and execution of repair, installation, calibration, commissioning and after sales maintenance service to external stakeholders
- Trained and specialized in supporting medical devices relating to organization's Ophthalmic diagnostic equipment and Surgical Microscopes
- Familiar with Microsoft Active Directory, DNS, and Group Policy Management in Windows OS environment.
- Involved in maintaining and troubleshooting data management system relating to medical equipment/device
- Assist in software/data system integration between end-user medical devices/equipment and public hospital network when required.
- Provided on-site support during critical installations, ensuring smooth transitions for clients.
- Improved network efficiency by optimizing system configurations and implementing necessary updates.
- Provided timely technical support to customers, resolving issues promptly and minimizing disruptions to daily operations.
- Diagnosed and resolved hardware and software issues.
- Completed software updates and assessed security patches for optimized computer use.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Optimized equipment reliability through regular maintenance checks and timely repairs.
- Assisted in optimizing server efficiency through virtualization techniques and capacity planning.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reduced downtime for clients by effectively managing service requests and providing timely solutions.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Worked in a fast-paced environment that requires efficient and accurate planning of time and allocation of resources to satisfy external stakeholder requirements
- Performed regular, thorough functional checks, audits on equipment and ensure timely reporting of any deficiencies in addition of corrective action
- Collaborate and partner with internal stakeholder (sales, marketing, service admin, operations) teams on all technical and service-related matters
- Maintain good customer service with external stakeholders to gather feedback on current products and identify possible improvements that can be implemented to further enhanced stakeholder needs
- Developed strong relationships with key accounts through consistent high-quality service delivery.
Associate Technical Service Engineer
Medtronic
04.2022 - 08.2024
- Plan and perform field related activities such as installations, test, and commissioning, planned maintenance, troubleshooting, assessment, breakdown repairs and in-service training to customers on basic device maintenance
- Delivered and achieved low lead time of 97% completion rate of planned and scheduled activities and maintained 100% accuracy of equipment history in system
- Highly skilled and specialize in supporting >30 different models of medical devices relating to organization's Medical Surgical, Cardiovascular and Patient Monitoring portfolio products
- Technically proficient in Electro-Surgical Units, Ventilators, Gastrointestinal Artificial Intelligence Devices, Gastrointestinal Indigestible Camera, Patient Monitoring Systems, Blood Transfusion Device, Tissue Removal System, External Pacemakers, Patient Warming Units.
- Assist in software/data system integration between end-user medical devices/equipment and public hospital network when required.
- Participated in minor projects which includes performing tests, interpreting data, and developing reports and achieved >97% of on-site activities to be completed on time
- Maintains own certification status and highlights need for re-certification and ensures all test tools deployed and utilized are 100% calibrated and compliant
- Offers cost-effective recommendations and solutions across all technical difficulties faced to internal and external stakeholders based on available service options which led to reduction of cost wastage.
- Provides guided communication to external stakeholders on product life cycle management, product upgrades and new upcoming product introductions
- Gives exposure and impart knowledge to interns on the wide variety of products deployed in the field in terms of operational usage, maintenance, and repairs
Engineering Assistant
National University Health System
03.2021 - 04.2022
- Performed preventive maintenance, repairs, and commissioning work of medical equipment to ensure that KPIs are met
- Assisted end-user in drafting specifications for purchase of new medical equipment and technologies
- Handled testing and commissioning of incoming biomedical equipment and technologies through verifying safety and performance of equipment against manufacturer's specifications
- Interpret engineering information, schematic diagrams and instructions on operators' and service manuals for troubleshooting of biomedical equipment
- Enter administrative records of medical equipment and maintain real-time records accuracy of >95%
- Managed/Supervised external vendors and ensure that they deliver products and services on time as per service agreements and perform tasks to a high standard compliantly at hospital sites
- Possess technical experience and exposure to >50 types of medical equipment and brands which includes ECG machines, patient monitoring systems, video imaging systems, infusion pumps, suction regulators, blood analyzer devices, surgical hand pieces, bladder scanner, defibrillator
- Expedited issue resolution by liaising between engineers, clients, and suppliers to address concerns promptly.
- Aided in cost reduction efforts through careful analysis of material requirements and procurement processes.
- Ensure that all medical equipment is in compliance with cybersecurity guidelines.
Information Systems Specialist
Singapore Armed Forces
04.2015 - 03.2021
- Managed a group of 9 operators and ensured their competency, efficiency, and operational readiness
- Maintain, manage, and track information system equipment (router, switches, encryptors, laptops) regularly to ensure systems are kept up to date and serviceable
- Identify objectives, organize needed resources, direct operational efforts to achieve desired results for planned operations
- Liaise with external engineers and vendors for equipment that requires corrective maintenance
- Gather information on equipment regularly for status reports and presentation to higher management
- Enforce, track, and ensure 100% compliance with all organization policies and procedures
- Improved network efficiency by optimizing system configurations and implementing necessary updates.
- Provided timely technical support to employees, resolving issues promptly and minimizing disruptions to daily operations.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
Bachelor of Science - Biomedical Engineering
Singapore University of Social Sciences
12.2024
Specialist Diploma - Biomedical Engineering
Singapore Polytechnic
04.2021
Diploma - Industrial & Operations Management
Republic Polytechnic
04.2015
Skills
- Technical troubleshooting
- Equipment maintenance
- Customer service
- Software installation
- Time management
- Network configuration
- Problem Solving
- Application support
- Critical Thinking
- Regulatory compliance
Personal Information
Title: Biomedical(Systems) Engineer
Timeline
Technical Service Engineer
Carl Zeiss Medical Technology
08.2024 - Current
Associate Technical Service Engineer
Medtronic
04.2022 - 08.2024
Engineering Assistant
National University Health System
03.2021 - 04.2022
Information Systems Specialist
Singapore Armed Forces
04.2015 - 03.2021
Specialist Diploma - Biomedical Engineering
Singapore Polytechnic
Diploma - Industrial & Operations Management
Republic Polytechnic
Bachelor of Science - Biomedical Engineering
Singapore University of Social Sciences
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