Summary

Overview

Work History

Education

Skills

Languages

Timeline

LING TIAN HUNG

Summary

Area Manager with more than 5 years of experience leading front-line employees in meeting daily production requirements. Maintain discipline, teamwork and safety to achieve goals. Take charge, offer opinions to senior management and strive for continuous process improvement. Apply knowledge of raw materials, production operations, cost reduction and quality assurance.

Overview

years of professional experience

Work History

Area Manager

MonsterCurry Pte Ltd

07.2024 - Current

Evaluated the quality of materials and products to meet total quality management standards.
Applied knowledge of business and management principles to strategically plan and allocate necessary resources to complete production.
Collaborated with QA, finance, HR and safety to meet production levels.
Implemented Lean Six Sigma and 5S methodologies to achieve highly productive workflow in production environment.
Collaborated with operational units, including QA, finance, HR and safety, to meet production levels.
Analyzed production data to determine corrective action, including metrics such as throughput, yield and scrap.
Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to ensure compliance.
Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies.
Established sales and performance goals for each location, developed action plans and provided tools and necessary mentoring to attain or exceed designated projections.
Implemented and trained stores on new merchandising techniques to increase sales.
Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps.
Reduced inventory shrink through improved operational standards.
Developed team-based culture with shared strategies and goals and strong performance-based initiatives.

Area Manager

MonsterCurry Pte Ltd

07.2024 - Current

Evaluated the quality of materials and products to meet total quality management standards.
Applied knowledge of business and management principles to strategically plan and allocate necessary resources to complete production.
Collaborated with QA, finance, HR and safety to meet production levels.
Implemented Lean Six Sigma and 5S methodologies to achieve highly productive workflow in production environment.
Collaborated with operational units, including QA, finance, HR and safety, to meet production levels.
Analyzed production data to determine corrective action, including metrics such as throughput, yield and scrap.
Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to ensure compliance.
Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies.
Established sales and performance goals for each location, developed action plans and provided tools and necessary mentoring to attain or exceed designated projections.
Implemented and trained stores on new merchandising techniques to increase sales.
Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps.
Reduced inventory shrink through improved operational standards.
Developed team-based culture with shared strategies and goals and strong performance-based initiatives.

Area Manager

Eighteen Chefs Pte Ltd

08.2014 - 06.2024

Evaluated the quality of materials and products to meet total quality management standards.
Applied knowledge of business and management principles to strategically plan and allocate necessary resources to complete production.
Collaborated with QA, finance, HR and safety to meet production levels.
Implemented Lean Six Sigma and 5S methodologies to achieve highly productive workflow in production environment.
Collaborated with operational units, including QA, finance, HR and safety, to meet production levels.
Analyzed production data to determine corrective action, including metrics such as throughput, yield and scrap.
Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to ensure compliance.
Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies.
Established sales and performance goals for each location, developed action plans and provided tools and necessary mentoring to attain or exceed designated projections.
Implemented and trained stores on new merchandising techniques to increase sales.
Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps.
Reduced inventory shrink through improved operational standards.
Developed team-based culture with shared strategies and goals and strong performance-based initiatives.

Area Manager

Eighteen Chefs Pte Ltd

08.2014 - 06.2024

Evaluated the quality of materials and products to meet total quality management standards.
Applied knowledge of business and management principles to strategically plan and allocate necessary resources to complete production.
Collaborated with QA, finance, HR and safety to meet production levels.
Implemented Lean Six Sigma and 5S methodologies to achieve highly productive workflow in production environment.
Collaborated with operational units, including QA, finance, HR and safety, to meet production levels.
Analyzed production data to determine corrective action, including metrics such as throughput, yield and scrap.
Promoted culture of safety by educating workers on safety compliance requirements and by performing spot checks to ensure compliance.
Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies.
Established sales and performance goals for each location, developed action plans and provided tools and necessary mentoring to attain or exceed designated projections.
Implemented and trained stores on new merchandising techniques to increase sales.
Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps.
Reduced inventory shrink through improved operational standards.
Developed team-based culture with shared strategies and goals and strong performance-based initiatives.

Restaurant Manager

Creativeateries Pte Ltd

08.2011 - 07.2014

Recruited, interviewed, hired and trained staff to company service-oriented values.
Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
Delivered store sales and financial objectives, improved restaurant operations and service quality.
Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
Role modeled company core values and culture to inspire dedicated team of restaurant staff.
Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor.
Evaluated staff performance, setting individual goals and providing detailed feedback.
Performed restaurant walk-throughs to observe standards in practice.
Followed cash control and security procedures when implementing profit and loss strategies.
Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
Led pre-shift meetings to review specials, menu changes and house counts.
Coached, directed and developed restaurant supervisors and team leaders.
Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
Supervised food service workers to keep kitchen moving and provide quality service.
Maintained appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
Managed daily deposits, payroll administration and resource allocation.
Drafted reports detailing sales metrics, supply chain needs and resource planning data.
Managed food and supply inventory to keep adequate levels and reduce waste.
Trained and mentored food service works to achieve maximum team quality and efficiency.
Kept building clean, organized and free of hazards, enforcing all policies and standards to reduce risk.
Allocated staff and supplies to meet expected demand.

Restaurant Manager

Creativeateries Pte Ltd

08.2011 - 07.2014

Recruited, interviewed, hired and trained staff to company service-oriented values.
Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
Delivered store sales and financial objectives, improved restaurant operations and service quality.
Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
Role modeled company core values and culture to inspire dedicated team of restaurant staff.
Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor.
Evaluated staff performance, setting individual goals and providing detailed feedback.
Performed restaurant walk-throughs to observe standards in practice.
Followed cash control and security procedures when implementing profit and loss strategies.
Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
Led pre-shift meetings to review specials, menu changes and house counts.
Coached, directed and developed restaurant supervisors and team leaders.
Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
Supervised food service workers to keep kitchen moving and provide quality service.
Maintained appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
Managed daily deposits, payroll administration and resource allocation.
Drafted reports detailing sales metrics, supply chain needs and resource planning data.
Managed food and supply inventory to keep adequate levels and reduce waste.
Trained and mentored food service works to achieve maximum team quality and efficiency.
Kept building clean, organized and free of hazards, enforcing all policies and standards to reduce risk.
Allocated staff and supplies to meet expected demand.

Restaurant Manager

Burger King Pte Ltd

09.2007 - 07.2011

Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
Recruited, interviewed, hired and trained staff to company service-oriented values.
Delivered store sales and financial objectives, improved restaurant operations and service quality.
Evaluated staff performance, setting individual goals and providing detailed feedback.
Role modeled company core values and culture to inspire dedicated team of restaurant staff.
Performed restaurant walk-throughs to observe standards in practice.
Followed cash control and security procedures when implementing profit and loss strategies.
Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
Coached, directed and developed restaurant supervisors and team leaders.
Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor.
Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space.
Directed opening and closing procedures to maintain adherence to schedule.
Trained and mentored food service works to achieve maximum team quality and efficiency.
Allocated staff and supplies to meet expected demand.
Rotated products using FIFO principles and maintained safe storage practices to avoid spoilage.
Kept building clean, organized and free of hazards, enforcing all policies and standards to reduce risk.
Maintained appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
Supervised food service workers to keep kitchen moving and provide quality service.
Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
Drafted reports detailing sales metrics, supply chain needs and resource planning data.
Coordinated workflows to optimize kitchen performance and delegated tasks in alignment with staff skills.
Managed food and supply inventory to keep adequate levels and reduce waste.
Managed daily deposits, payroll administration and resource allocation.

Restaurant Manager

Burger King Pte Ltd

09.2007 - 07.2011

Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
Recruited, interviewed, hired and trained staff to company service-oriented values.
Delivered store sales and financial objectives, improved restaurant operations and service quality.
Evaluated staff performance, setting individual goals and providing detailed feedback.
Role modeled company core values and culture to inspire dedicated team of restaurant staff.
Performed restaurant walk-throughs to observe standards in practice.
Followed cash control and security procedures when implementing profit and loss strategies.
Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
Coached, directed and developed restaurant supervisors and team leaders.
Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor.
Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space.
Directed opening and closing procedures to maintain adherence to schedule.
Trained and mentored food service works to achieve maximum team quality and efficiency.
Allocated staff and supplies to meet expected demand.
Rotated products using FIFO principles and maintained safe storage practices to avoid spoilage.
Kept building clean, organized and free of hazards, enforcing all policies and standards to reduce risk.
Maintained appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
Supervised food service workers to keep kitchen moving and provide quality service.
Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
Drafted reports detailing sales metrics, supply chain needs and resource planning data.
Coordinated workflows to optimize kitchen performance and delegated tasks in alignment with staff skills.
Managed food and supply inventory to keep adequate levels and reduce waste.
Managed daily deposits, payroll administration and resource allocation.

1st Assistant Manager

McDonald Pte Ltd

01.1992 - 08.2007

Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
Held team members accountable for deadlines, quotas and performance goals.
Met and exceeded individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Made key decisions about hiring, discipline, coaching and managing associates.
Exemplified organizational standards and principles as hands-on leader.
Trained team members on appropriate application of policies and procedures.
Boosted company productivity and morale through consistent engagement with team members and management.
Maintained safe work environment for employees, vendors and customers.
Assisted manager to control inventory strategically, resulting in reduced costs.
Monitored cash management and reviewed expenses for optimum budget tracking.
Answered questions and recommended solutions to address escalated customer complaints.
Conducted performance reviews for direct reports and recommended improvement strategies.
Walked department regularly to determine needs and proactively delegate tasks.
Took initiative in handling problems and used independent judgment to take immediate corrective actions.
Oversaw team productivity and results to attain revenue goals and performance targets.
Worked with management team to react to customer service issues, customer complaints and business opportunities.

1st Assistant Manager

McDonald Pte Ltd

01.1992 - 08.2007

Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
Held team members accountable for deadlines, quotas and performance goals.
Met and exceeded individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Made key decisions about hiring, discipline, coaching and managing associates.
Exemplified organizational standards and principles as hands-on leader.
Trained team members on appropriate application of policies and procedures.
Boosted company productivity and morale through consistent engagement with team members and management.
Maintained safe work environment for employees, vendors and customers.
Assisted manager to control inventory strategically, resulting in reduced costs.
Monitored cash management and reviewed expenses for optimum budget tracking.
Answered questions and recommended solutions to address escalated customer complaints.
Conducted performance reviews for direct reports and recommended improvement strategies.
Walked department regularly to determine needs and proactively delegate tasks.
Took initiative in handling problems and used independent judgment to take immediate corrective actions.
Oversaw team productivity and results to attain revenue goals and performance targets.
Worked with management team to react to customer service issues, customer complaints and business opportunities.

Education

Diploma - Hospitality Management

University of Ballarat

Diploma - Mechanical Engg

Singapore Polytechnic

Skills

Performance management
Staff training and development
Staff scheduling
Recruitment and hiring
Team development
Cross-functional collaboration
Team building
Compliance monitoring
Budget preparation
Staff development
Oversee operations
Hiring and training
Performance reviewing
Goals and performance
Relationship building and management
Operations management

Staff management
Operations
Staff training
Controlling costs
Process improvement
Customer relationship management
Quality assurance
Resource allocation
Database management
Business development
Talent review
Employee scheduling
Sales expertise
Business development and planning
Brainstorming ideas
Order management

Languages

English

McDonald Pte Ltd

01.1992 - 08.2007

Diploma - Mechanical Engg

Singapore Polytechnic

Diploma - Hospitality Management

University of Ballarat

LING TIAN HUNG

Summary

Overview

Work History

Area Manager

Area Manager

Area Manager

Area Manager

Restaurant Manager

Restaurant Manager

Restaurant Manager

Restaurant Manager

1st Assistant Manager

1st Assistant Manager

Education

Diploma - Hospitality Management

Diploma - Mechanical Engg

Skills

Languages

Timeline

Area Manager

Area Manager

Area Manager

Area Manager

Restaurant Manager

Restaurant Manager

Restaurant Manager

Restaurant Manager

1st Assistant Manager

1st Assistant Manager

Diploma - Mechanical Engg

Diploma - Hospitality Management

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