Jason Ng
Summary
Adept at elevating customer experiences, I leveraged strong multitasking and exceptional customer service skills at Tipsy Unicorn, enhancing client satisfaction and loyalty. My expertise in efficient operations and team collaboration significantly contributed to workplace efficiency and profitability. This blend of hard and soft skills underscores my ability to excel in dynamic environments.
Overview
9
9
years of professional experience
Work History
Bartender
Tipsy Unicorn
12.2023 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Car Detailer Manager
Project Finest
07.2023 - 10.2023
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provide exceptional services by greeting customers, answering questions and resolving problem according to company standards
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspect vehicle before returning to customers
- Reparks cars to maximise use of space and maintain lots in order
- Setting appointment with customer for Polishing and Waxing
- Making suggestions of services based on customer’s vehicle conditions
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
Car Detailer Manager
Epicar Prestige
06.2022 - 06.2023
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provide exceptional services by greeting customers, answering questions and resolving problem according to company standards
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspect vehicle before returning to customers
- Reparks cars to maximise use of space and maintain lots in order
- Setting appointment with customer for Polishing and Waxing
- Making suggestions of services based on customer’s vehicle conditions
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
Cashier
Dojin
08.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Car Detailer
CarPow
11.2019 - 01.2020
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Maintained clean, tidy and safe work environment.
Service Crew
MacDonalds
11.2015 - 12.2015
- Assisted customers with menu selections and answered questions about food items.
- Handled cash and processed transactions accurately at the register.
- Assisted in setting up and closing down the restaurant at the beginning and end of shifts.
- Prepared and promptly served food and beverages to customers.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Education
No Degree - Computer Networking & Communication
Institute Of Education NITEC
ITE East12-2022
No Degree - GCE NT Level
Manjusri Secondary School
12-2019
No Degree - PSLE
Telok Kurau Primary School
Bedok Reservoir Road12-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Tipsy Unicorn
12.2023 - 03.2025
Car Detailer Manager
Project Finest
07.2023 - 10.2023
Car Detailer Manager
Epicar Prestige
06.2022 - 06.2023
Cashier
Dojin
08.2020 - 11.2020
Car Detailer
CarPow
11.2019 - 01.2020
Service Crew
MacDonalds
11.2015 - 12.2015
No Degree - Computer Networking & Communication
Institute Of Education NITEC
No Degree - GCE NT Level
Manjusri Secondary School
No Degree - PSLE
Telok Kurau Primary School
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