JASON LIM BOON HWEE
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
SHOP MANAGER
OWNDAYS
10.2021 - 01.2023
- Lead and mentor team of 5 to ensure daily operation went smoothly
- Constantly brainstorm ideas which allow my shop to achieve its monthly target (i.e 100K)
- Resolved complains/feedbacks from customers and achieved satisfactory results
- Achieved beyond monthly target consecutively and managed to be placed among top within area
- Liaising with higher management to constantly upgrading and achieve work efficiency
- Managed inventory control, cash control, and store opening and closing procedures.
- Plan and manage logistics for supply and demand based on forecast
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
ASSISANT SHOP MANAGER
OWNDAYS
10.2019 - 10.2021
- Resolved complains/feedbacks from customers and achieved satisfactory results
- Achieved beyond monthly target consecutively and managed to be placed among top within area
- Liaising with higher management to constantly upgrading and achieve work efficiency
- Plan and manage logistics for supply and demand based on forecast
- Assist manager for administration and filling
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility
Optician
JASON LIM BOON HWEE
07.2017 - 10.2019
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
PROMOTER
CANON PRINTER
07.2016 - 03.2019
- Best Denki, Singapore
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
Education
High School Diploma -
NATC INSTITUTE PTE LTD
Singapore04.2023
No Degree - NITEC IN OPTICIANRY
Institute of Technical Education
Singapore03.2013
Skills
- POS Systems
- Customer Service
- Budget Leadership
- Effective Working Relationships
- Persuasive Negotiations
- Constructive Feedback
- Customer Loyalty
- Manage Operations
Timeline
SHOP MANAGER
OWNDAYS
10.2021 - 01.2023
ASSISANT SHOP MANAGER
OWNDAYS
10.2019 - 10.2021
Optician
JASON LIM BOON HWEE
07.2017 - 10.2019
PROMOTER
CANON PRINTER
07.2016 - 03.2019
High School Diploma -
NATC INSTITUTE PTE LTD
No Degree - NITEC IN OPTICIANRY
Institute of Technical Education
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