Jason Liam
Business Development Manager
Singapore
Summary
Relationship-driven professional with experience in business development and aviation service environments. Skilled in building trust with clients, partners, and diverse stakeholders through clear communication, attentive service, and a solutions-oriented approach. Brings a strong background in developing long-term partnerships, supporting revenue growth, and representing organizations with professionalism, complemented by experience as a flight attendant delivering high-touch customer care, ensuring safety, and excelling in fast-paced, people-focused settings. Known for adaptability, emotional intelligence, and the ability to foster positive connections that drive loyalty and business success.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Business Development Manager
Nimbus UAV Pte Ltd
03.2023 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Customer Service Representative
Ascenda
09.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Flight Attendant
Singapore Airlines
08.2016 - 06.2022
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
Education
Diploma - Leisure & Resort Management
Temasek Polytechnics
01.2014
GCE O Levels -
Presbyterian High Secondary
01.2010
Skills
Effective communication
Team leadership
Effective team collaboration
Strategic business development
Client relationship management
Effective relationship management
Informed decision-making
Service excellence
References
- Chandruth, A.J., CEO at Nimbus UAV, chandruth@nimbusuav.com, +65 8368 6134, Nimbus UAV
- Muliadi, Inflight Auditor at Singapore Airlines, muliadi_mohdsaid@singaporeair.com.sg, +65 9655 9639, Singapore Airlines
AWARDS
TOP 3% RANKED CABIN CREW, Singapore Airlines, 2021
Timeline
Business Development Manager
Nimbus UAV Pte Ltd
03.2023 - Current
Customer Service Representative
Ascenda
09.2022 - 01.2023
Flight Attendant
Singapore Airlines
08.2016 - 06.2022
Diploma - Leisure & Resort Management
Temasek Polytechnics
GCE O Levels -
Presbyterian High Secondary