JASON JOSEPH
Summary
With over two decades of high-impact experience in financial services, I am a seasoned executive specializing not only in Privilege/Private banking but now also business processes, change management, and automation.
My current experience in Robotics Processing and Automation(RPA) has led to multiple changes in processes for front lines and support staff saving hundreds of man days per year. Such time and costs saving translates to more efficiency for the sales and service staff in dealing with client requests, as well as re-engineering internal processes to work more effectively
My previous experience as a Relationship/Team Manager, Private Banker and subsequently Cluster Head has provided me with excellent interpersonal and communication skills to effectively engage with clients and stakeholders, strong leadership skills with the ability to motivate and develop a team as well as honed the ability to build and maintain relationships with high-net-worth clients.
My strong analytical and strategic thinking skills to drive business growth and adapt to market changes coupled with the in depth knowledge of banking regulations and compliance requirements relevant to consumer banking puts me in the driving seat to take consumer banking and transformation into the next decade
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Vice President
UOB Business Processes & Change Management
2020.01 - Current
- Initiate, build and drive the adoption of change in business processes, enhancement and efficiency in systems through robotics processing and automation (RPA)
- Responsible for monitoring and supervising changes to technology, job roles, and structures within the organization and play a crucial role in ensuring that staff members embrace the change while redefining roles and responsibilities
- Ensure that change projects are implemented on time and within budget
- Identification, analyzing and preparing of risk mitigation tactics, coordination of efforts with specialists, managing stakeholders, evaluating and ensuring user readiness, tracking and reporting of issues, training of end user In change of mindset in the embracement of technology and change.
Senior Vice President
UOB Cluster Head, Privilege Banking
2015.10 - 2019.12
- Heading and Management of a SGD 6 billion portfolio comprising of Privilege Banking Segment clients with a minimum AUM of SGD350,000 requirement per client
- The 5 teams that manage the total portfolio make up of over 40 Client Advisors
- On the KPI front, the role involves a SGD 26 million yearly revenue target generated from clients' investments into Unit Trust leveraging, Structured Notes, Dual Currency Investments FX, Regular Savings Plans and Universal life insurance policies
- Main responsibility in this role would be the active management of data and MIS to determine client propensity for investment, increasing average case count and case size, manage product and incentive participation of Client Advisors, monitoring trends and shifting focus to avoid concentration risks
- Ongoing monitoring of accounts, ongoing reviews, AML and account risk management
- Ongoing project involvement with various departments for the transformation, innovation and change of processes,
- Training, hiring and coaching of team managers and client advisors
- Develop and execute strategic plans to achieve business growth targets, increase client acquisition, and enhance overall profitability.
- Foster strong relationships with high-net-worth individuals, providing tailored financial solutions and comprehensive wealth management services.
- Oversee the implementation of innovative banking products and services, ensuring they meet the needs and expectations of privileged clients.
- Analyze market trends and client feedback to refine strategies and improve service offerings.
- Manage the cluster’s budget, resource allocation, and performance metrics to optimize operational efficiency and client satisfaction.
- Year on year increase of 10-15% growth consistently.
Director
Standard Chartered Private Bank
2013.07 - 2015.09
- Develop and manage a portfolio of high-net-worth clients, providing tailored financial advice and investment solutions
- Advise clients regarding investment on equities, fixed income, foreign exchange as well as hedging strategies in alternative asset management classes
- Build and maintain strong client relationships through regular meetings, proactive communication, and exceptional service.
- Collaborate with internal teams to deliver comprehensive financial services, including estate planning, tax optimization, and retirement planning.
- Monitor and review clients’ portfolios, making recommendations for adjustments based on market conditions and changes in client objectives.
Vice President
Overseas Chinese Banking Corporation, (OCBC) Singapore
2010.01 - 2013.06
- Manage a Premier Banking segment of Relationship Managers, Relationship Officers, Customer Service Managers, Customer Service Officers and Service Managers totaling a headcount of 40
- Ensure high-quality service and relationship management for premium clients. This includes understanding their financial needs, providing tailored advice, and maintaining long-term relationships.
- Lead, mentor, and develop the Premier team members. This involves setting performance goals, conducting regular reviews, and providing training to enhance their skills.
- Develop and implement strategies to grow the premium client base and enhance the overall client experience. This may involve creating new services, improving existing offerings, and aligning team goals with broader organizational objectives.
- Drive sales activities and revenue growth by identifying new business opportunities, cross-selling and upselling banking products and services to existing clients, and achieving sales targets.
- Ensure that the team adheres to regulatory requirements, internal policies, and risk management protocols. This involves monitoring compliance and addressing any potential issues.
- Track and analyze the performance of the team, including client satisfaction, financial performance, and operational efficiency. Use this data to make informed decisions and adjustments.
- Coordinate with other departments and teams within the bank, such as credit, investment, and wealth management, to provide comprehensive solutions for clients. Effective communication with senior management is also crucial.
Vice President
State Bank Of India, Singapore
2009.05 - 2010.01
- Responsible for the setup, launch and day to day operations of the first Singapore look and feel retail branch
- Lean concept of a one manager branch whose duties include acquisition of new clients as well as the running of back end operations supported by a small team of sales staff and a teller
- Ensuring all regulatory AML and compliance governing a retail branch are adhered to in accordance with regulatory guidelines
- Responsible for the development of high net worth client platform as well as training for client facing new hires.
Vice President
Standard Chartered Bank Singapore
2002.05 - 2008.11
- Joining in 2002 as a Relationship Manager responsible for sales in Mortgages, Investments, Insurances, Structured / Premium Deposits & Structured Notes
- Proceeded to a managerial role in 2003 building sales teams and exceeding sales targets in the Affluent Priority banking space
- Overseeing and leading a team of priority banking relationship managers or advisors. This involves setting goals, providing training and support, and ensuring the team meets performance targets.
- Ensuring that the team provides exceptional service to priority clients. This involves understanding their financial needs, addressing their concerns, and maintaining strong, long-term relationships.
- Identifying opportunities to attract new high-net-worth clients and expand business with existing clients. This may involve networking, conducting presentations, and collaborating with other departments.
- Developing and implementing strategies to grow the priority banking segment. This includes analyzing market trends, setting objectives, and planning initiatives to enhance client satisfaction and profitability.
- Monitoring and managing the financial performance of the priority banking segment. This includes tracking key performance indicators (KPIs), reviewing financial reports, and making data-driven decisions to improve results.
- Ensuring compliance with regulatory requirements and internal policies. This involves assessing and managing risks associated with client transactions and maintaining the integrity of the banking services offered.
- Working with the team to tailor financial solutions to meet the unique needs of high-net-worth clients. This can include investment advice, wealth management, and other specialized services.
- Spent the last year of SCB in the Group Private Bank legal & compliance for the integration of American Express into the group
Assistant Vice President
HSBC/OCBC and Maybank
1999.06 - 2002.04
- Mortgage Sales and Relationship Management roles in HSBC, OCBC and Maybank
Education
Bachelor of Commerce - Finance
Otago University
11.1996
A Level's - Commerce
Jurong Junior College
12.1993
Skills
- Strategic leadership
- Policies and Procedures
- Operational Excellence
- Adaptability
- Client Relationship Management
- Operational Efficiency
- Team Leadership
- Communication Skills
- Technology Proficiency
- Regulatory Knowledge
- Project Management
- Change Management
- Stakeholder Management
Certification
- CLI
- ILP
- AFP
- Modules 1,5,6,8,9
- HI
- CACS 1
- CACS 2
- Excel | Programming for VBA
- Advanced Excel
- ICF Certified Performance Leadership Coach
- Professional Scrum Product Owner (PSPO)
Personal Information
Citizenship: Singaporean
Hobbies and Interests
Golf and Tennis
golf and tennis
Actively at least once a month each
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Timeline
Senior Vice President
UOB Business Processes & Change Management
2020.01 - Current
Senior Vice President
UOB Cluster Head, Privilege Banking
2015.10 - 2019.12
Director
Standard Chartered Private Bank
2013.07 - 2015.09
Vice President
Overseas Chinese Banking Corporation, (OCBC) Singapore
2010.01 - 2013.06
Vice President
State Bank Of India, Singapore
2009.05 - 2010.01
Vice President
Standard Chartered Bank Singapore
2002.05 - 2008.11
Assistant Vice President
HSBC/OCBC and Maybank
1999.06 - 2002.04
Bachelor of Commerce - Finance
Otago University
A Level's - Commerce
Jurong Junior College
- CLI
- ILP
- AFP
- Modules 1,5,6,8,9
- HI
- CACS 1
- CACS 2
- Excel | Programming for VBA
- Advanced Excel
- ICF Certified Performance Leadership Coach
- Professional Scrum Product Owner (PSPO)
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