Jason Hu

• Container Service Management & Design

During my work at Bosch’s NOC and SOC, I accumulated extensive experience in network operations and server management, particularly in monitoring and maintaining LAN, WAN, and WLAN devices. Although I am still learning container technologies, I have begun integrating container concepts with traditional IT infrastructure operations, especially in monitoring and maintaining containerized services. This ensures that I can contribute to the future development of container technology.

• ITIL Process Operations & Service Optimization

I have gained expertise in operating and optimizing ITIL processes, particularly in handling incidents and improving service response.

• Vendor & Customer Collaboration in Incident Management

In my role at Bosch’s NOC and SOC, I frequently collaborated with vendors and customers to address critical incidents efficiently. I worked closely with suppliers to troubleshoot network and server issues, ensuring timely resolution to minimize business impact. Additionally, I effectively communicated with customers to understand their needs, provide technical support, and proactively identify potential pain points. In my new role, I will continue leveraging my experience in vendor and customer coordination to enhance incident response and service reliability.