Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Jason Ho Wei Qiang

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.

Overview

10
10
years of professional experience

Work History

STORE MANAGER

ANTA SPORTS SINGAPORE
11.2023 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Area Manager

New Balance Pte Ltd
04.2021 - 11.2023
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Built positive and productive relationships with store and field leadership.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 7 store managers and managed assets, maintaining compliance and reporting requirements for all areas and assets
  • Modeled best practices for sales and customer service.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.

Store Manager

New Balance Pte Ltd
04.2017 - 04.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Retail Store Supervisor

New Balance Pte Ltd
04.2016 - 04.2017
  • Answered product questions and assisted customers in selection and checkout.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Conducted inventory analysis to determine optimal stock levels.
  • Organized shift meetings to communicate and resolve issues for night operations.

Senior Sales Associate

Uniqlo
04.2015 - 04.2016
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Developed sales plans to increase market share, customer base and revenue.
  • Greeted customers and provided product advice to increase sales.

Education

Bachelor Of Arts - Retail Marketing

University of Stirling
09.2015

Diploma - Engineering

Nanyang Polytechnic
03.2010

Skills

  • Staff Development
  • Goals and Performance
  • Team Meetings
  • Team Development
  • Staff Training
  • Recruitment and Hiring
  • Employee Scheduling
  • Staff Management
  • Special Promotions Planning
  • Microsoft Word and Excel
  • Microsoft Powerpoint

Languages

English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)

Additional Information

Class 3A driving license with 10 years of driving experience

Completed 2 years of National Service

Timeline

STORE MANAGER

ANTA SPORTS SINGAPORE
11.2023 - 01.2025

Area Manager

New Balance Pte Ltd
04.2021 - 11.2023

Store Manager

New Balance Pte Ltd
04.2017 - 04.2020

Retail Store Supervisor

New Balance Pte Ltd
04.2016 - 04.2017

Senior Sales Associate

Uniqlo
04.2015 - 04.2016

Diploma - Engineering

Nanyang Polytechnic

Bachelor Of Arts - Retail Marketing

University of Stirling

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Jason Ho Wei Qiang