Summary
Overview
Work History
Education
Skills
Websites
Languages
Road Trip, Hiking, Reading, Listening to Podcast
Timeline
Generic
Jason Francis

Jason Francis

Facility Management
Singapore

Summary

Experienced professional with a proven track record in customer service in banking, telemarketing, and team management. I have successfully utilized my skills in negotiation, account management, product introduction, marketing, and leadership to drive results. With a strong IT literacy in Microsoft Office and fluent proficiency in English, I am confident in my ability to contribute effectively to your team. I am excited about the opportunity to join your organization and bring my expertise to the table. In my free time, I enjoy traveling, networking, and exploring music. Let's connect and discuss how I can add value to your team.

Overview

16
16
years of professional experience

Work History

Cloud Kitchen Facility

City Infrastructure
03.2024 - Current
  • Dedicated and results-driven Cloud Kitchen Facility Officer experience in overseeing kitchen operations, ensuring food safety compliance, optimizing workflows, and enhancing customer satisfaction in a fast-paced environment.
  • Manage the day-to-day operations of a cloud kitchen, ensuring smooth running of all kitchen facilities, inventory, and food production processes.
  • Oversee more than of 20 kitchens and their staff, including chefs, kitchen assistants, and delivery personnel, fostering a collaborative and efficient working environment.

Transportation

Self Employed
04.2022 - 02.2024
  • Provided personalized delivery service to five vendors
  • Catered to their business needs
  • Offered personalized transportation services for tourists
  • Ensured customer satisfaction and safety

Customer Service Supervisor

STARTEK
11.2017 - 03.2022
  • Trained and motivated Call Center Representatives to provide exceptional customer support
  • Assisted in hiring and monitoring team's success for optimal performance
  • Handled questions, complaints, and provided support for clients
  • Achieved outstanding results through effective team management

Assistant Supervisor

AEGIS
11.2017 - 04.2018
  • Supervised and provided support for team members, supervisor, and clients, ensuring accurate information transmission and efficient scheduling of meetings
  • Trained and managed work operations, conducting performance evaluations to drive productivity and success
  • Strategized and monitored daily customer service activities, resolving complaints

Customer Service Correspondence

CITIBANK CTSM JB
03.2015 - 08.2017
  • Responded to customer inquiries and complaints promptly and professionally
  • Resolved customer issues and provided effective solutions
  • Processed customer transactions including deposits, withdrawals, transfers, and loan payments
  • Provided exceptional customer service support for online and mobile banking

Team Leader

CERTIS CISCO
09.2008 - 02.2013
  • Efficiently operated security screening equipment to properly screen travelers
  • Thoroughly checked baggage and cargo at airports
  • Participated in confidential security briefings as required
  • Quickly and appropriately responded to emergency situations at the airport

Education

Diploma - Professional Supervisory Management

UNIVERSITY TECHNOLOGY MALAYSIA
01.2021

High school diploma -

ST GEORGE UNIVERSITY
01.2007

Skills

  • MICROSOFT EXCEL MANAGEMENT
  • REAL ESTATE SALES
  • LOANS OPERATIONS
  • COMMUNICATIONS
  • CUSTOMER SERVICE
  • LEADERSHIP
  • SCHEDULING
  • AVIATION
  • DIRECT MARKETING
  • TRAVEL INSURANCE
  • TRANSMISSION

Languages

English
Tamil
Malay

Road Trip, Hiking, Reading, Listening to Podcast

Most of my road trips is often about exploring new places, enjoying the freedom of the open road, and taking in scenic views along the way. For many, it's an adventure filled with spontaneous stops, long drives through diverse landscapes, and meaningful moments with my friends or family. Whether it’s driving across a country or visiting smaller towns. I also enjoyed hiking, as it allows me to connect with nature, get some exercise, and clear my minds. Whether it’s a simple walk through a local park or a challenging mountain trek within Malaysia, it brings a sense of accomplishment when reaching a summit or completing a trail. My other hobbies of reading and listening to motivational podcast to stay inspired, learn new strategies for success, and hear from people who have overcome challenges to achieve their goals. These podcasts often feature interviews with successful individuals, life coaches, or thought leaders who share tips on productivity, mindset, and personal development that serve as a daily boost in helping to reframe negative thoughts, stay focused on goals, and keep moving forward despite setbacks. This help me  to  foster personal growth, balance, and a sense of adventure. 

Timeline

Cloud Kitchen Facility

City Infrastructure
03.2024 - Current

Transportation

Self Employed
04.2022 - 02.2024

Customer Service Supervisor

STARTEK
11.2017 - 03.2022

Assistant Supervisor

AEGIS
11.2017 - 04.2018

Customer Service Correspondence

CITIBANK CTSM JB
03.2015 - 08.2017

Team Leader

CERTIS CISCO
09.2008 - 02.2013

High school diploma -

ST GEORGE UNIVERSITY

Diploma - Professional Supervisory Management

UNIVERSITY TECHNOLOGY MALAYSIA
Jason FrancisFacility Management