Jasneeta Kaur
Singapore
Summary
Highly dedicated Professional with more than 20 years’ experience in a fast-paced environment and positions of Customer Service and Administration. Good Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change. Good Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change. A confident and effective communicator who receives excellent customer feedback.
Overview
20
20
years of professional experience
Work History
Office Assistant
The World Bank Group Singapore (IBRD)
Singapore
09.2022 - Current
- Provide support on Mission travel visa for staff
- Submit and collect the visas from the embassy/consulates, where permitted.
- Assist Staff with Renewal or New application For United Nations Laissez-Passer (UNLP)
- Assist in drafting Front Office Letters for internal and external guests visiting the World Bank Singapore Office for events, meetings, and training.
- Liaise with vendors for business card printing, car rental, and catering services.
- Maintain and update contacts lists, current distribution list.
- Assist the Front office with coordination of all manner of events related to Singapore Hub activities, such as retreats, workshops, conferences, trainings, and meetings, as required.
- Assist teams who do not have Associate Client Support (ACS) with Administrative support
- Coordinate with facility team and IT Team for meeting room booking, room setup and VC connections for FO Meetings, VIP Visitors, and other meetings related to FO team
- Perform other tasks that may be assigned by the supervisor
- Operate with efficiency, responsiveness, and proactive, anticipating needs and finding solutions
Front Desk Reception
The World Bank Group Singapore (IFC) (IBRD)
Singapore
03.2018 - 09.2022
- Handle telephone calls, receiving and directing visitors to meeting room, serving drinks
- Assist colleagues in faxing, scanning, printing, binding, and photocopying
- Ensure relevant WBG employees are notified of visitor arrival
- Assist in delivery and collection of international travel and diplomatic documents
- Assist in company internal events
- Co-ordinate all local and international courier services invoices and maintained
- Send mails and arrange for local courier / delivery
- Distributing of incoming mails to respective Individuals
- Review meeting room calendar and ensure rooms are ready for use
- Singtel, Starhub and Cab charge invoices are accounted for and maintained
- Any other administrative and office support as directed by management.
Front Desk Receptionist
Apple Singapore
Singapore
10.2015 - 09.2016
- Assisting in Project Management and Administrative Functions
- Ensure relevant Apple employee is notified of visitor arrival
- Run badge audit to check Temp badges issued the previous day were returned
- Assist in delivery and collection of travel documents (CIBT)
- Assist in the New Hire orientation name-list and receiving staff weekly
- Coordination of issuing Employee Verification letter.
- Co-ordinate local courier service is maintained (e.g..: Bank in slip and LC collections.)
- Distribution of incoming mails into respective business group mailboxes.
- Franking of outgoing daily mails for pick up and maintaining monthly franking budget.
- Check and circulate mail/post.
- Scan legal documents and administer as required.
- Review meeting room calendar and ensure adjacent rooms are ready for use.
- Handle all walk-in customers' complaints and resolved most of the issues to the best of my abilities.
Senior Manager
FIG & OLIVE RESTAURANT
Singapore
04.2012 - 11.2012
- Maximizing customer satisfaction by “anticipating Guests needs” training
- Strategic Planning, Training & Coaching
- Event Planning Assisting the Operations Manager in administering and managing the Restaurants operation, maintaining established costs and quality standards and achieving forecast results
- Maximizing revenues / profits by promotions & in-house activities
- Ensuring the cleanliness of all food and beverage facilities
- Leading a team of more than 40 employees
- Unwavering commitment to integrity, hired, developed and managed talent and collaborated across departments.
Relations Officer-Guest Relations Officer
Bay Hotel Singapore
Singapore
06.2011 - 12.2011
- Guest Relation Officer set up team
- Participated in Hotel Property Management System (PMS) training
- Trained to aid guests and provide everything essential to create loyal and happy guests
- Maximizing customer satisfaction by “Anticipating guest needs”
- Process of Handling Room Reservations: Performing front, as well as back of house duties, for the satisfaction of guest.
- Responsible for knowing each guest name and utilize it at the possible opportunity
- Providing guest fast, friendly, and efficient service alongside managing guests on the phone as well as at the counter.
- Assist supervisors/managers with their tasks, as well as completing essential reports.
- Empowered to make decisions if superiors aren't available in difficult situations.
- Ability to multitask in various situations.
- Responsible for Front Desk Verbiage for Arrival and Departure Flow
- Prepared training material for communications and deportment training and other related set up work to prepare for trial stay and pre-opening.
Cabin Crew
China Airlines
Taipei City
08.2006 - 06.2008
- Trained in the following fleet of aircraft Airbus 330, 340, Boeing 737-800 and 747
- Competently organizing and safeguarding smooth functioning of the 'in flight operations
- Consequently establishing the requisite supervision in every niche
- Working in synchronization with Cockpit, Ground Staff and Cabin Crew, to establish secured operations
- Keeping Client relationship as an axiom, serving customers to the core, rewarding their special needs, hence fortifying an affinity with the passengers
- Entrust aptly, duties and responsibilities to pertinent recruits, while maintaining the standards of continuance and safety
- Administered first aid to passengers in distress
- Announced and demonstrated safety and emergency procedures
- Checked to ensure that food, beverages, blankets, reading materials, emergency equipment and other supplies were on board
- Complied with customs, immigration laws on international trips
- Determined special assistance needs of passengers
- Ensured the passengers needs and expectations were met throughout the flight
- Managed all systems and situations affecting flight while preserving passenger comfort and safety
- Performed additional duties and special projects as assigned by the Chief Pilot
- Resolved problems or disputes to ensure passenger satisfaction
- Completed all post-flight duties.
Constituency Support Officer
People’s Association
Singapore
07.2004 - 01.2006
- Performed all aspects of operating a community centre and managing its partners
- Responsible for training numerous new employees in several situations
- Coordinated appointments for Constituency MP (Mr Tharman) with residents
- Involved in planning, development and opening of new programs
- Sales and marketing of personality development courses, tours, and leasing of space
- Planning promotions for different Community programs
- Handling customer relations and operations of grievances cell and counseling.
Skills
- External Engagements / Vendor Relationship
- Human Resource / Facility Management
- Creative and Critical Thinking
- Operations & Management
- Efficient and Multiple Tasking Individual
- Good People and Interpersonal Skills
- Good Team Leader
- Service Recovery Expert
- Good Communication and Writing skills
- Result Oriented Person
- Focused, Meticulous and Disciplined Person
- Highly adaptable Individual
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Malay
Intermediate (B1)
B1
Chinese (Mandarin)
Beginner (A1)
A1
Hindi
Advanced (C1)
C1
Timeline
Office Assistant
The World Bank Group Singapore (IBRD)
09.2022 - Current
Front Desk Reception
The World Bank Group Singapore (IFC) (IBRD)
03.2018 - 09.2022
Front Desk Receptionist
Apple Singapore
10.2015 - 09.2016
Senior Manager
FIG & OLIVE RESTAURANT
04.2012 - 11.2012
Relations Officer-Guest Relations Officer
Bay Hotel Singapore
06.2011 - 12.2011
Cabin Crew
China Airlines
08.2006 - 06.2008
Constituency Support Officer
People’s Association
07.2004 - 01.2006
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