Jasmine Tan
Summary
Goal-oriented manager with distinguished experience in hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Event Sales Manager
Dallas Restaurant And Bar
09.2021 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Managed accounts to retain existing relationships and grow share of business.
- Generated ideas to enhance and expand current event offerings.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Senior Banquet Operations Manager
Amara Sanctuary Resort Sentosa
12.2020 - 08.2021
- Main person in charge of Banquet Operations
- Restructure the banquet department after resort re-opening
- Possess excellent planning, organizational and time management skills
- Ensuring compliance with health, sanitation, safety and alcohol awareness standards
- Responsible for providing high standards of food & beverage products and services
- Handling the tasks of interviewing, training, supervising, counseling, scheduling and evaluating the performance of banquet staff.
Safe Distancing Ambassador
Polwel Co-operative
07.2020 - 12.2020
- Ensure that everyone entering the building adheres to the safe distancing measures by keeping a distance while queuing
- Remind everyone to keep their mask on at all times
- Restrict the number of persons using the lift.
Catering Sales & Events Manager
Singapore Cricket Club
11.2017 - 07.2020
- This position reports to the General Manager and supports the catering functions with building operations, culinary department and catering department along with the sales team charged with revenue growth
- Assisting management in training and motivating employees while serving as a role model
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients
- Facilitated the planning and execution of events, leading to a 100% client retention rate of recurring clients
- Initiated verbal and written communication by banquet event order and other departmental documents required
- Document the outcome and follow-up strategies for each solicitation to gain new/additional business.
Banquet Operations Manager
Hotel Fort Canning
12.2010 - 10.2015
- Recruited top-notch employees for banquet service and banquet set-up positions.
- Structure and maintain Banquet guideline in order to support goal of guest satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective and safe operations.
- Responsible for long- and short-term planning and day-to-day operation for banquet operation for banquet department
- Monitoring department budget, managing expenses and payroll.
- Conducting monthly analysis to measure overall progress of the department to come up with innovative ideas to maintain successes.
- Attend BEO meeting, resume meeting and pre-conference meeting.
- Set schedules for staff by planning and designating with shifts and hours.
Assistant Banquet Operations Manager
M Hotel Singapore
07.2010 - 12.2010
- Managed large galas and multiple events running concurrently
- Established operational objectives and work plans and delegated assignments to subordinate employees
- Maintained a consistent, regular attendance record
- Set up bar for operation, stocked the service bar
- Set up store and work areas to allow easy access to stock items
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests
- Completed regular inventories and daily requisition as requested.
Education
Specialist Diploma - Mice & Events Management
Temasek Polytechnic
Singapore03.2023
Diploma in Tourism (Event Management & Operations) - Meeting And Event Planning
Singapore Workforce Skills Qualifications
Singapore05.2021
Certificate in Food and Beverage Revenue Management - Hospitality
Temasek Polytechnic
Singapore01.2019
Diploma in F&B Management - Hospitality
Singapore Workforce Skills Qualifications (WSQ)
Singapore01.2012
Skills
- Microsoft O/ce Suite (Word, Excel, PowerPoint)
- Interpersonal & written Communications
- Food & Beverage
- Event Planning & Coordination
- Problem Solving
- Multitasking
Languages
English
English
English
English
Conferences Courses
- ICDL - Perform Spreadsheet Functions (Microsoft Excel 2016 Fast Track), 06/2021, 06/2021, ST Engineering
- Facilitate Compliance with Legislative and Requirements, 07/2019, 07/2019, Singapore National Employers Federation
- Follow Food and Beverage Safety and Hygiene Policies and Procedures, 09/2014, 09/2014, SHATEC Institutes Pte Ltd
- Provide GEMS Service, 09/2009, 09/2009, OTI Consulting Pte Ltd
Timeline
Event Sales Manager
Dallas Restaurant And Bar
09.2021 - Current
Senior Banquet Operations Manager
Amara Sanctuary Resort Sentosa
12.2020 - 08.2021
Safe Distancing Ambassador
Polwel Co-operative
07.2020 - 12.2020
Catering Sales & Events Manager
Singapore Cricket Club
11.2017 - 07.2020
Banquet Operations Manager
Hotel Fort Canning
12.2010 - 10.2015
Assistant Banquet Operations Manager
M Hotel Singapore
07.2010 - 12.2010
Specialist Diploma - Mice & Events Management
Temasek Polytechnic
Diploma in Tourism (Event Management & Operations) - Meeting And Event Planning
Singapore Workforce Skills Qualifications
Certificate in Food and Beverage Revenue Management - Hospitality
Temasek Polytechnic
Diploma in F&B Management - Hospitality
Singapore Workforce Skills Qualifications (WSQ)
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