Jasmine Leong
Summary
Knowledgeable Supervisor with a solid background in customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Open to acquiring new skills and adaptable to changing environments.
Overview
10
10
years of professional experience
Work History
Cashier / Server
Tono Izakaya
01.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, as well as liaising with Finance Department.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Supervisor of Operations
Harry’s
02.2023 - 11.2023
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- In-Charge Of handling invoices for both Bar & Operations.
Auxiliary Police Officer
Certis Cisco
06.2020 - 01.2023
- Performed administrative tasks within the police department as required, supporting daily operations effectively.
- Adhered strictly to department policies and procedures when carrying out assigned duties, maintaining a high level of professionalism and integrity at all times.
- Managed the monthly rotation of the mailroom at Istana, demonstrating the ability to work independently in a new environment.
Part Time Server
The House Of Robert Timms/ The Connoisseur Concerto
01.2017 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Receptionist
HiArt
01.2016 - 11.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Designer / Student
Temasek Polytechnic
07.2015 - 10.2015
- Worked closely with the Singapore Police Force (SPF) to transform an interactive virtual art gallery into a crime scene for future training purposes, incorporating appropriate lighting using Autodesk 3DS Max and Unity 3D.
- Responsible for texturing each bloodstain individually, tailored to the client's specifications
Education
Bachelor of Science - Psychology & Mass Communication
Kaplan, Murdoch University
Dhoby Ghaut10-2019
High School Diploma -
Temasek Polytechnic
Tampines11-2015
Skills
- Customer service
- Work ethic and integrity
- POS system operations
- Cash handling expertise
- Knowledgeable in Inline Reservation App
- Proficient in Microsoft Word
- Fair in Microsoft Excel
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Cashier / Server
Tono Izakaya
01.2024 - Current
Supervisor of Operations
Harry’s
02.2023 - 11.2023
Auxiliary Police Officer
Certis Cisco
06.2020 - 01.2023
Part Time Server
The House Of Robert Timms/ The Connoisseur Concerto
01.2017 - 04.2020
Receptionist
HiArt
01.2016 - 11.2016
Designer / Student
Temasek Polytechnic
07.2015 - 10.2015
Bachelor of Science - Psychology & Mass Communication
Kaplan, Murdoch University
High School Diploma -
Temasek Polytechnic
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