Jasmine Diaz

• Engaged with customers to identify financial needs and generate leads for partner insurance agency.

• Initiated meaningful conversations with customers about hospital coverage, protection plans, and investment opportunities.

• Facilitated connections between clients and Financial Consultants, enhancing their understanding of tailored insurance solutions.

• Supported in the absence of counter staff or branch managers across multiple Post Offices, ensuring seamless operations.

• Collaborated with dynamic teams at various post offices, enhancing service delivery and customer satisfaction.

• Successfully covered 15+ Post Office locations demonstrating adaptability and teamwork.

• Independently managed operations at Whampoa Post Office, ensuring seamless service delivery.

• Adapted to challenges during the global pandemic, maintaining high standards of customer service.

• Enhanced operational efficiency, positively impacting community engagement and satisfaction.

• Transitioned into the role of Assistant Branch Manager.

• Assumed leadership duties in the absence of the Branch Manager, ensuring seamless branch operations.

• Fostered strong teamwork and interpersonal connections with customers and colleagues, improving service quality.

• Contributed to a positive work environment, leading to increased employee satisfaction and productivity.

• Processed and accepted mails and parcels, ensuring efficient service for counter customers.

• Facilitated various transactions, including bills payment and overseas remittances, enhancing customer satisfaction.

• Conducted sales of stamps and seasonal goods, contributing to revenue growth and customer engagement.

• Cross-sold financial services, increasing product awareness and customer loyalty.

• - Attends to walk-in and telephone queries on bank products and services.
• - Sales and marketing of high yield bank products to valued clients (time deposit, treasury bills and bonds, internet banking).
• - New accounts opening, Cash handling and balancing.
• - Executive Secretary to the Branch Manager, time keeping, petty cash custodian.

• - Drafting news articles and feature stories for the bank's internal and external publications.
• - Writing memos, letter, press released and minor speeches
• - Duties involving media relations, events and Customer Social Responsibilities.

• - Writing feature stories, current events and minor news articles