JASEBEL ROBERT
Summary
Dynamic professional with a proven track record in communication and cultural sensitivity, highlighted by a top 10 finish as Representative of Miss Grand Malaysia. Excelled in enhancing customer satisfaction at Singapore International Airlines and boosting brand awareness at Visual EFX Sdn Bhd. Demonstrates reliability, initiative-taking, ensuring exceptional service and brand growth.
Overview
6
6
years of professional experience
Work History
Cabin Crew Member
Singapore International Airlines
10.2022 - 08.2024
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
External Marketing Support
Visual EFX Sdn Bhd
03.2020 - 03.2021
- Planned and executed internal and external marketing events.
- Boosted brand awareness by developing and executing targeted marketing campaigns.performance, driving organic traffic growth
- Conducted customer research to identify pain points and preferences, shaping product development initiatives.
Representative of Miss Grand Malaysia
Miss Grand Malaysia Organization
01.2020 - 02.2021
- Represented Malaysia internationally (Top 10)
- public speaking skills
Assistant
Pretty Big Fish
01.2019 - 12.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Bachelor of Arts - Mass Communication
Help University
Malaysia03-2018
High School Diploma -
Chong Hwa Independent High School
Malaysia12-2011
Skills
- Communication
- interpersonal
- public speaking
- presentation
- Food and Beverage Service
- Cultural Sensitivity
- Reliability and punctuality
- Initiative-taking
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Cabin Crew Member
Singapore International Airlines
10.2022 - 08.2024
External Marketing Support
Visual EFX Sdn Bhd
03.2020 - 03.2021
Representative of Miss Grand Malaysia
Miss Grand Malaysia Organization
01.2020 - 02.2021
Assistant
Pretty Big Fish
01.2019 - 12.2019
Bachelor of Arts - Mass Communication
Help University
High School Diploma -
Chong Hwa Independent High School
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