JARVIN CHRISTIAN PALMA

• Perform Analysis and Support of complex IP/MPLS Transport for Mobile Converged Network, comprises of Core SP Routing Design (OSPF, ISIS, BGP), MPLS Label Protocols (LDP/RSVP/BGP-LU/Segment Routing), QOS, Multicast VPN, IXPs, IPv6, Inter-AS VPN, SR-MPLS, SRv6 and EVPN
• Builds simulated networks in test labs to resolve highly complex problems and compatibility issues
• Lead design workshop and conduct detailed design of complex IP MPLS networks for Fixed Broadband Operator (FTTH/DSL) and Mobile Networks for green field as well as Migration of existing production network to new network.
• Interpret customer needs, assess full requirements, and identify suitable solutions
• Support on service delivery and network solution implementation
• Input to cost/timescale solutions/options and manage expectations as appropriate with customer
• Provide support and troubleshooting service for network infrastructure related incidents and problems
• Led complete business transformation projects for Network Operator (Fixed and Mobile) clients, offering solutions based on customer requirements.

• Performs Analysis and Support of complex IP/MPLS Transport for Mobile Converged Network, comprises of Core SP Routing Design (OSPF, ISIS, BGP), MPLS Label Protocols (LDP/RSVP/BGP-LU/Segment Routing), QOS, Multicast VPN, IXPs, IPv6, Inter-AS VPN, SR-MPLS, SRv6 and EVPN
• Builds simulated networks in test labs to resolve highly complex problems and compatibility issues
• Lead design workshop and conduct detailed design of complex IP MPLS networks for Fixed Broadband Operator (FTTH/DSL) and Mobile Networks for green field as well as Migration of existing production network to new network.
• Interpret customer needs, assess full requirements, and identify suitable solutions
• Support on service delivery and network solution implementation
• Input to cost/timescale solutions/options and manage expectations as appropriate with customer
• Provide support and troubleshooting service for network infrastructure related incidents and problems
• Led complete business transformation projects for Network Operator (Fixed and Mobile) clients, offering solutions based on customer requirements.

• Manage team of 6 highly skilled Network Engineers.
• Evaluate, recommend, influence & deploy, emerging relevant technologies to meet evolving business requirements.
• Responsible for network's design, scalability, outage resiliency, capacity management, security, performance, and operations.
• Interacts closely with peers and management across all functional teams.
• Review and approve network change request of team.
• Developed goals and objectives for network team and review each team member's performance every quarter. Conduct performance year-end reviews of each fiscal year.

• Handled planning, engineering, implementation, and optimization of IP Core Infrastructure development and expansion projects including traffic management.
• Analyze current network architecture, design and recommend data network/security solutions that meet business needs.
• Proposed and justify recommended solutions/technologies within budget and also show Net Present Value (NPV) for management financial review and approval.
• Plan, design, implementation, and optimization of company’s IP/MPLS network, Route Aggregation & Border router, Security (such as DDoS detection & mitigation), BGPv4/BGPv6 peering to new international Transit and IXPs. Performs BAU implementations such as addressing IP/MPLS port capacity constraint.
• Collaborate with vendors, internal cross functional teams, and stakeholders.
• Present program/project updates to stakeholders.
• Craft High Level and Low-Level Designs.
• Craft methods of procedure (MOP) for network change and share to operations team for execution.

• Leads team to provide network engineering services in support of several managed service customer networks and supports implementation of customers WAN/LAN/WLAN enterprise network projects
• Provides technical and/or analytical support to solve wide range of complex issues/problems
• Designs, implements and tests configuration changes
• Gather information from customers, account teams, and Engineering groups that are specific for designing network solutions
• Works independently in research and evaluation of communications technologies and products
• Research and document complex solutions with clarity for presentation to customers
• Makes technical recommendations to client with detailed technical understanding of customer’s network
• Handles Change Management planning and execution
• Level 4 support to Verizon Business Managed Network Solutions Operations.

• Monitor and update assigned incident cases and service request through Clarify System. Checked client contract and ensure that initial, onsite, and fix response is within SLA. Matched and attached solution incident case. Escalated Problem Case for incident cases which has no solutions. Take responsibility for closure of assigned incident cases.
• On-Call engineer for Network Accounts; out of business hours support including Saturday, Sunday, and Holidays on rotational basis.
• Escalate RMA and TAC cases for Cisco clients with CSSP or SMARTNET account
• Collaborated with Cisco TAC Engineer for fast resolution of issue
• Project Design and Implementation
• Crafted Methods of Procedure (MOP) Document prior to Change Activity or Migration that is service affecting to customers production network
• Crafted High Level Design and Low-Level Design of project
• Assigned to Network/Data Center Infrastructure Projects
• Responsible for design, implementation, and post-sales support

Completed Projects:

• WAN IPSec over DMVPN (October 2014 – December 2014)
• Internet, DMZ, and BP Migration (September 2013 – December 2014)
• Data Center Computing Infrastructure (DCCI) Expansion (August 2013 – December 2014)
• IP/MPLS Network (May 2013 – July 2013)
• Data Center Rehab (November 2012 – April 2013)
• Data Center Computing Infrastructure (DCCI) (September 2012 – November 2012)

• Desktop technical support to end-users, (desktops and notebooks) including Wireless access equipment
• Server administration include backup and restore (Active Directory, File/Print Server, Exchange, Server, SharePoint Server, WSUS 3.0, Anti Virus server, CCTV, Biometrics, Proxy server, Video streaming servers)
• Office network support (Monitoring, trouble shooting, configuration (Cisco Switch/Router) and F5 Load Balancer, web site monitoring)
• Ensured incident escalation, and change, problem management process is being followed; keep tracked from issue creation up until case resolution
• Ensured anti-virus software is always up to date and share necessary information with users regarding potential risks
• Coordinate with ISP/Overseas Team (Infra) for troubleshooting WAN link (IPLC) problem
• Monitored system/network to check for occurring errors/faults and to address them immediately to ensure maximum uptime and smooth operations
• Reporting daily check list of (MRTG, PRTG, Ping Plotter, ISITUP) for Network Bandwidth usage and Hand Over pending task to incoming shift
• Performed Testing and evaluation of new technology.

• Install, configure, and maintain personal computers, Windows workstations, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, CD ROM units, printers, and related equipment
• Installs and configures patches and upgrades for operating systems, system software, and database software
• Performed structured cabling in support of company’s computer network and systems
• Assessing traffic patterns and implementing traffic conditioning to ensure that bandwidth is optimized in network
• Responsible for day-to-day troubleshooting of network related issues and problems
• Identifies true root cause and long-term strategy for remediation of problem
• Coordinated with Purchasing to facilitate and monitor hardware, software, peripherals and supplies acquisition
• Maintained confidentiality with regards to information being processed, stored or accessed by network
• Troubleshoot networks, systems, and 10 applications to identify and correct malfunctions and other operational difficulties
• Investigate, recommend and install enhancements and operating procedures that optimize network availability.

• Performs structured cabling in support of client’s computer network and systems
• Completed 5 Project implementation of surveillance security system to client’s
• Performed hardware diagnostics and coordinates repairs; investigate user problems, identify their source, determine possible solutions, test and implement solutions
• Maintained confidentiality with regards to information being processed, stored or accessed by network.