Jariyavadee Srikanjag
Summary
Proven leader with extensive experience in hospitality management, notably with Kokotel, where I streamlined operations and enhanced guest satisfaction. Expert in shift management and adept at fostering team leadership, I significantly improved efficiency and service quality. Skilled in problem-solving and staff training, my strategies boosted operational effectiveness without compromising service standards.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Minor Food Group
10.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Assistant Store Manager
GustoX
Singapore
01.2022 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Hotel Manager
Kokotel
Thailand
06.2017 - 11.2018
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hotel Reservations Agent
Vouk Hotel Management
Thailand
08.2016 - 05.2017
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
Education
Bachelor Of Arts - Hotel And Tourism Management
Bangkok Thonburi University
Thailand 03.2012
Skills
- Shift Management
- Employee Scheduling
- Food Safety Compliance
- Staff Training and Development
- Training and mentoring
- Scheduling and labor control
- Team Leadership
- Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Thai
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Assistant Restaurant Manager
Minor Food Group
10.2023 - Current
Assistant Store Manager
GustoX
01.2022 - 10.2023
Assistant Hotel Manager
Kokotel
06.2017 - 11.2018
Hotel Reservations Agent
Vouk Hotel Management
08.2016 - 05.2017
Bachelor Of Arts - Hotel And Tourism Management
Bangkok Thonburi University