Jarita Jaafar

1. Passenger Assistance - greet and guide passengers at check-in counters, boarding gates, and customer service desks. Assist check-in procedures and seat allocations. Provide information on flights schedules, delays, cancellations, and gate changes. Help passengers with special needs, such as the elderly, disabled or families with children.

2. Handling Complaints and Queries - address passenger complaints or concerns related to flights, baggage or services. Offer solutions for missed connections or canceled flights.

3. Baggage Services - assist passengers with lost, damaged or delayed baggage. Coordinate with the baggage handling team to ensure issues are resolved efficiently. Guide passengers on baggage policies and excess luggage fees.

4. Emergency & Crisis Management - Provide support during flight disruptions including weather delays, technical issues or emergencies. Assist in passenger relocations, hotel arrangements and meal vouchers during long delays. Ensure calm and efficient communication during emergencies.

5. Collaboration and Coordination - Work with ground handling staff, security personnel, and airline operations teams to ensure smooth workflows. Coordinate with immigration and customs for passenger-related issues.

6. Promoting Airline Services - Promote loyalty programs, upgrades and additional services like extra baggage or priority boarding. Assist passengers in joining frequent flyer programs or accessing lounge facilities.

1. Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

2. Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

3. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

4. Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

5. Handle customer inquiries and suggestions courteously and professional.

6. Actively listened to customers, handled concerns quickly and escalated major issues to Senior Manager.

7. Answered customer inquiries regarding account balances, transactions history, services and fixed deposit interest rates.

• Processed customer transactions promptly minimizing less waiting time.
• Audited fellow teller currency to contribute to dual-control procedures.
• Reconciled cash drawer and resolved discrepancies.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
• Handle remittance/bank to bank transfer

Customer service in foreign exchange (FX) involves assisting customers with currency-related transactions,queries, and issues. It is a critical component in businesses such as banks, currency exchange bureaus, and online trading platforms.

1. Currency conversion:

Provide accurate rates and details for converting one currency to another.

2. Travel Needs:

Assist travelers with advice on currency denominations and exchange limits.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Escorted handicapped passengers from terminal to aircraft.