Jarir Mahmood
Summary
Highly motivated Regional Sales Manager with talent to drive team spirit and morale while promoting sales techniques and methods. Effective leader with pleasant personality and commitment to build successful teams. Forward-thinking and results-driven sales leader with more than 10 years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions. Achievements include adding USD $4 million in new revenue. Skilled at acquiring and retaining customers and training sales leaders to do the same. Goal-oriented and tactical with a decisive approach.
Overview
18
18
years of professional experience
Work History
Regional Sales Manager
Avery Dennison Performance Tapes North America
03.2021 - 10.2023
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships in both Asia Pacific & the USA.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth with 60% travelling as needed.
- Developed and maintained positive relationships with clients in assigned sales territories worth over USD$ 10million in Annual Sales.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Collaborated with Sales Director to evaluate performance in regional area and develop strategies to expand revenue generation.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Finalized sales contracts with high-value customers.
Director
JDC East Pte. Ltd.
04.2015 - 12.2021
- Oversaw warehousing hub operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple workers to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored expenditures to mitigate risk of overages.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
Regional Sales Representative
JDC Solutions Inc.
04.2015 - 02.2021
- Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Researched potential clients and markets to prepare for appointments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Sold various PSA polymers and served as resource and consultant to customer throughout sales process.
- Visited clients on-site to give benefit-oriented sales presentations.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Managed new business development in Asia Pacific region by building and maintaining customer relationships and identifying needs and challenges.
- Brought in multiple new customers to maintain sustainable revenue streams.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maximized product exposure by frequently interfacing with customers and prospective customers to achieve gross sales of more than USD $8million in Yr 2015-2020.
Technical Sales Support Executive
JDC Solutions Hard Disk Drive
02.2013 - 02.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Electronic PSA/Polymers & technical support needs.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Technical Support Engineer
Adampak Pte. Ltd.
10.2007 - 12.2012
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Gathered trend data from customer calls and interactions.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Maintained response times to support business continuity.
- Served as primary point of contact for support relating to owned solutions and products.
Process Engineer
Showa Denko Singapore
02.2007 - 08.2007
- Provided technical assistance to production team when issues arose.
- Reviewed processes, identifying areas requiring improvement.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Participated in project reviews to enable ongoing status tracking and reporting.
- Prepared scope of work documentation for use in project planning
- Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
Engineering Assistant
Mitsubishi Chemical Infonics
02.2007 - 08.2007
- Used Microsoft Office to develop documents and spreadsheets for specific analyses.
- Communicated with clients regarding project report status and delivery schedule.
- Maintained ongoing communication with project stakeholders through regular status updates.
- Managed ongoing maintenance and storage of test equipment.
- Oversaw project schedule and determined critical deadlines and task assignments.
- Gathered relevant data from various sources and developed comprehensive reports for leadership review.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Spearheaded project design under direction of senior engineering staff.
- Participated in failure analysis and debugging report activities.
- Performed routine maintenance and replaced worn parts.
- Supervised and directed work of team testing new engineering designs.
- Conducted penetrating tests of surfaces to detect flaws.
Sales Assistant
Best Denki Singapore
02.2006 - 09.2006
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Education
Associate in Electronics Engineering Technology - Electrical, Electronics Engineering Technologies
Republic Polytechnic
Singapore11.2006
Associate in Engineering Technology - Mechanical Engineering Technology
Institute of Technical Education
Singapore06.2001
Skills
- Process Improvement
- Market Share Growth
- Lead Generation
- Business Development and Planning
- Market Research
- Channel Partnerships
- Customer Base Development
- Deal Closing
- Negotiation and Persuasion
- Product Development
- Territory Growth
- Direct Sales
- Account Management
- Sales Expertise
Accomplishments
- Spearheaded development of Electronics-HDD programs.
- Increased sales by 15% by developing new marketing initiatives.
- Documented and resolved quality issues which led to quality reductions by 20%.
Market analysis
A Hard Disk Drive (HDD) is a data storage device that uses magnetic storage to store and retrieve digital information. It consists of one or more rigid, rapidly rotating disks, which are coated with a magnetic material. Data is written to and read from these disks using a read/write head. Here are some key features and information about HDDs:
It's worth noting that Solid State Drives (SSDs) have gained popularity in recent years due to their faster performance and increased durability, while HDDs remain a suitable choice for large-scale data storage where cost-effectiveness is a priority. The choice between an HDD and an SSD depends on your specific needs and budget.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Regional Sales Manager
Avery Dennison Performance Tapes North America
03.2021 - 10.2023
Director
JDC East Pte. Ltd.
04.2015 - 12.2021
Regional Sales Representative
JDC Solutions Inc.
04.2015 - 02.2021
Technical Sales Support Executive
JDC Solutions Hard Disk Drive
02.2013 - 02.2015
Technical Support Engineer
Adampak Pte. Ltd.
10.2007 - 12.2012
Process Engineer
Showa Denko Singapore
02.2007 - 08.2007
Engineering Assistant
Mitsubishi Chemical Infonics
02.2007 - 08.2007
Sales Assistant
Best Denki Singapore
02.2006 - 09.2006
Associate in Electronics Engineering Technology - Electrical, Electronics Engineering Technologies
Republic Polytechnic
Associate in Engineering Technology - Mechanical Engineering Technology
Institute of Technical Education
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