Janya Krauwangmon
Mukdahan
Summary
I am a highly motivated and customer-focused professional with a passion for providing excellent guest service. With experience in front desk operations, I excel in handling guest inquiries, managing reservations, and ensuring a smooth check-in and check-out process. My strong communication skills, attention to detail, and ability to stay organized in a fast-paced environment allow me to effectively meet the needs of guests while maintaining a positive and welcoming atmosphere. I am committed to delivering exceptional service and contributing to a memorable guest experience.
Overview
2
2
years of professional experience
Work History
Front Desk Guest Service Agent
Plaai Plus Hotel Rayong
09.2022 - 04.2024
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Manage Online Travel Agency (OTA) bookings.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Dongyen Witthayakhom School
Mukdahan, Thailand01-2019
Skills
- Strong communication and customer service skills
- Proficiency in MS office ( Word, Excel, PowerPoint )
- Able to work independently and in a team
- Capable of problem-solving and handling unexpected situations
- Patience and tolerance
- Reservation management
- Basic accounting
- Language proficiency
Timeline
Front Desk Guest Service Agent
Plaai Plus Hotel Rayong
09.2022 - 04.2024
High School Diploma -
Dongyen Witthayakhom School
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