Jann Jiang
Office Operations Manager
Singapore
Summary
Forward-thinking Office & Operations Manager with extensive knowledge of internal operations management, payroll, vendor management. Known for success in improving overall internal HR, operations, budget processes.
5 years of experience applying exceptional planning and problem solving abilities towards company strategy while increasing productivity. Talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Office / Operations Manager
Board of Innovation
01.2022 - Current
- At Board of Innovation, Jann deals with internal operations and is the core support for all things office, administrative, human resources, invoicing, government-related compliance, and maintaining team culture
- She prioritizes internal processes so the team can be productive and bring their best in their roles
- Notable projects includes, setting up the first office in Singapore, the first Global Human Resource
- Information System as well as leading people & culture events in the region
- She supports a growing diverse team from Singapore, the Philippines, and Vietnam
- Jann has an interest in compensation and reward strategies and general management.
Office Manager
Access Partnership
04.2019 - 12.2021
- Access Partnership is a tech policy consulting firm which specializes in helping companies and regulatory bodies to make strategic decisions in policy-making
- Played a crucial role in AP’s first acquisition in Asia - Key support for Singapore operations - Executive management support to Head of Region - Supporting all external and internal stakeholders on activities in the Asia-Pacific Region - Budget management for all office expenses - Document manager for all confidential documents - Responsible for staff on-boarding and off-boarding
- Jann Jiang 江淑怡 - page 1 - Data Protection Officer ensuring PDPA/GDPR compliance
Office Manager
IE Business School
10.2017 - 02.2019
- Responsible for full-fledged execution of all commercial activities for undergraduate and postgraduate degrees across Asia Pacific
- Examples includes Masterclasses, “IEU Day 2018” and “IE Venture Day 2019”
- Concurrently support corporate and candidate activities
- Oversaw office move and office management not limiting to stationery, school goodies, brochures inventory & candidates management
- Ensure office is well-maintained for daily operations
- Formulate efficiency-enhancing workflows and process improvements to accommodate increasing responsibilities.
Finance Associate
The Learning Lab
10.2015 - 07.2017
- Charged to lead Credit Collection Department consisting of 7 team members, and handled full spectrum of finance functions including credit risk reporting, management of bad debts, cheque handling, and preparation of credit notes, payment vouchers & issuance of cheques via Billing Management System (BMS)
- Hailed success in meeting all targeted timelines for each term; completed extensive client portfolio within 6 weeks before commencement of new term, ensuring clients made payments within specified timeline.
Client Ambassador
The Learning Lab
10.2013 - 09.2015
- Responsible for operational management of a regional branch
- Delivered world class service and enhanced client satisfaction
- Recognised for superior delivery of customer service and received positive feedback from current and prospective customers, while delivering all KPIs set by management.
Education
Postgraduate Diploma - PGSipSHRM - Reward Management), Human Capital Management
SHRI Academy
10.2021 - 04.2022
Foundation Diploma - Human Resource Practice, Human Resources
CIPD
04.2020 - 03.2021
Diploma - Information Technology
Temasek Polytechnic
01.2020 - 01.2021
Skills
General Human Resources (HR)
undefinedAccomplishments
- Lead a global project from 0 to launch of the first Human Resource Info Systems
- Achieved a healthy cashflow through effectively helping with aged receivables
- Saved the company SGD85,000 in 2022 by aggressively negotiating with suppliers
- Lead APAC people & culture events like - Games Day, monthly remote team lunches, APAC offsite and Community Event
- Collaborated with the Global People & Culture team to set up Summer Office - in Portugal with visas, flights, with 100% attendance rate from the APAC team
Timeline
Office / Operations Manager
Board of Innovation
01.2022 - Current
Postgraduate Diploma - PGSipSHRM - Reward Management), Human Capital Management
SHRI Academy
10.2021 - 04.2022
Foundation Diploma - Human Resource Practice, Human Resources
CIPD
04.2020 - 03.2021
Diploma - Information Technology
Temasek Polytechnic
01.2020 - 01.2021
Office Manager
Access Partnership
04.2019 - 12.2021
Office Manager
IE Business School
10.2017 - 02.2019
Finance Associate
The Learning Lab
10.2015 - 07.2017
Client Ambassador
The Learning Lab
10.2013 - 09.2015
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